Accounts Information & Services Specialist

What the role is

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

The Accounts Information & Services Department (AIS) plays a pivotal role in maintaining the integrity of CPF members' accounts and personal particulars records, whilst ensuring the provision of accurate data and services to members, internal business units, and external stakeholders. Key areas of oversight include acquiring member data for scheme administration, managing member data governance and accounts reconciliation, and engaging CPF members through statements such as the CPF Yearly Statement of Accounts and Transaction History to support their retirement planning.

In this role, you will:

Implementing Projects and System Enhancements

• Conduct feasibility assessments and prepare business cases to secure approvals for project initiatives.
• Translate business enhancements into requirements for development by IT counterparts.
• Draft test cases and conduct user acceptance testing to ensure objectives are met across various scenarios.
• Conduct post-implementation quality assurance to verify that outcomes are achieved.
• Manage stakeholders and deliver project milestones within implementation timelines.
  
  

Overseeing Operations and Conducting Process Reviews

• Analyse and monitor operational trends, proposing enhancements to align with evolving business needs.
• Solicit feedback to identify improvement areas in service policies and standards, with a focus on leveraging AI and automation technologies to reduce manual effort.
• Review existing processes and Standard Operating Procedures (SOPs), implement enhancements, communicate revised SOPs, and train the operations team accordingly.
• Approve applications processed by the operations team and vet correspondences from the public to address their enquiries.
  
  

What are we looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Relevant experience in project management, operations management, or business analysis roles.
• Experience in requirements gathering, user acceptance testing, or process improvement initiatives.
• Familiarity with statistical or programming tools such as STATA or Python would be an added advantage.
• Knowledge of AI and automation technologies and their application in operational or service contexts.
• Communicates effectively, both in writing and speaking, including the ability to prepare clear business cases, SOPs, and stakeholder correspondences.
• Works independently and manages priorities effectively, with the ability to handle multiple assignments and stakeholders concurrently.
• Adaptable and resourceful in handling different tasks and challenges.
• Self-motivated to learn, innovate, and drive continuous improvement.
• Confident in managing diverse viewpoints and navigating uncertainty whilst maintaining project momentum and stakeholder alignment.
  
  

We welcome graduates in any discipline and candidates without working experience to apply. To help us better understand your academic background, please provide an official or unofficial copy of your academic transcript, as well as any other relevant documents or certificates that you believe would support your application.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.