Accounts Receivable (AR) Specialist - PH

About Us Founded in 2012 by Franchesca Van Buren, Esq. , Insight Therapy Solutions is a leading telehealth provider delivering high-quality, accessible mental health care across the United States. We offer secure online therapy sessions for individuals, couples, and families, empowering clients to receive care wherever they are. Our mission is to break barriers to mental health support through compassion, inclusivity, and innovation. We are proud to serve diverse communities with licensed clinicians who specialize in evidence-based, client-centered care. At Insight, we believe that healing begins with connection, within ourselves, within our team, and with the people we serve. Together, we’re redefining what it means to care in the digital age. Job Description This is a remote position. Company Overview Insight Therapy Solutions is a rapidly growing U.S.-based behavioral healthcare organization dedicated to improving access to high-quality mental health services through compassionate care, operational excellence, and continuous innovation. As our organization continues to expand, we are looking for a highly organized and detail-oriented Accounts Receivable (AR) Specialist to play a critical role in optimizing our revenue cycle by ensuring accurate claim follow-up, timely reimbursement, and efficient resolution of billing issues. This position offers the opportunity to make a meaningful impact behind the scenes, helping sustain the financial operations that enable our clinicians to focus on delivering exceptional patient care. Position Overview We are seeking a highly organized and detail-oriented Accounts Receivable (AR) Specialist to join our Revenue Cycle team. This role is responsible for managing outstanding insurance claims and patient balances, ensuring timely reimbursements, resolving claim denials, and maintaining accurate financial records. The ideal candidate has experience in medical accounts receivable, insurance follow-up, and collections within a healthcare setting. Experience in behavioral health or mental health billing is highly preferred. This role requires strong analytical skills, attention to detail, and the ability to communicate effectively with insurance representatives, patients, and internal teams. Why Join Us? 100% Remote (Work from Home) Be part of a mission-driven organization making mental healthcare more accessible. Work alongside a collaborative, supportive, and passionate team. Help support the financial operations that enable our clinicians to focus on delivering exceptional patient care Perks & Benefits Paid time off (PTO) Paid U.S. holidays Paid birthday leave Monthly health stipend Parental leave​ Key Responsibilities Follow up on outstanding insurance claims and patient balances. Contact insurance companies to resolve unpaid, denied, rejected, or underpaid claims. Submit corrected claims, appeals, and reconsiderations within payer deadlines. Review aging reports and prioritize accounts to reduce outstanding AR. Post insurance and patient payments accurately and reconcile payment discrepancies. Verify patient insurance eligibility, benefits, and claim status using payer portals. Maintain accurate documentation of account activities, follow-ups, and payment updates. Ensure compliance with HIPAA, payer guidelines, and company policies. Collaborate with internal teams and communicate professionally with insurance representatives and patients. Identify recurring billing issues, recommend process improvements, and meet established productivity and collection goals. Skills/Knowledge Strong understanding of medical billing and accounts receivable processes. Knowledge of commercial insurance, Medicare, Medicaid, and managed care plans. Familiarity with claim submission, denial management, appeals, and payment reconciliation. Experience using insurance portals such as Availity, Waystar , and other payer websites. Knowledge of Electronic Health Records (EHR) and medical billing software. Understanding of HIPAA regulations and healthcare billing compliance. Strong analytical and problem-solving skills. Strong written and verbal communication skills. Strong organizational and time-management abilities. High level of accuracy and attention to detail. Ability to prioritize multiple tasks while meeting deadlines. Ability to work independently in a remote environment while collaborating effectively with a team. Qualifications/Requirements Required Qualifications Minimum 2 years of Accounts Receivable or Medical Billing experience in a healthcare setting. Experience following up on insurance claims and patient accounts. Experience resolving claim denials and submitting appeals. Proficiency with medical billing software and insurance payer portals. Strong computer skills, including Google Workspace. Excellent organizational and documentation skills. Reliable internet connection and a dedicated home office suitable for remote work. Preferred Qualifications Experience in behavioral health, mental health, or outpatient healthcare billing. Experience with clearinghouses such as Waystar, Availity, or similar platforms. Familiarity with Electronic Medical Records (EMR/EHR) systems. Experience working with U.S. healthcare insurance payers. Work Hours Full-Time Monday – Friday 8:00 AM – 5:00 PM Pacific Time (U.S.) (1 hour lunch break) 100% Remote (Work from Home)