Accounts Receivable (AR) Supervisor

Accounts Receivable Supervisor, SSC Arclin has an immediate opening for an Accounts Receivable Supervisor. This will be a full-time, Hybrid, role based out of our corporate headquarters in the North Metro Atlanta Area (Alpharetta, GA). About Arclin: You can find Arclin everywhere. Our technologies make homes and transportation safer, help crops flourish, keep water clean, protect first responders and members of the military, and preserve the purity of essential pharmaceuticals. These vital, everyday products can't fail, and we’re here to give the world an extra layer of performance and peace of mind. With ~4,000 team members across more than 30 global manufacturing facilities, we operate with the scale to make a global impact and the agility to solve complex challenges at the molecular level. Rooted in scientific discovery and innovation, Arclin’s materials redefine performance across industries - from Firepoint®’s patented intumescent technology that helps stall flames and save lives to the iconic Kevlar® and Nomex® brands trusted to protect those who serve, strengthen aerospace and industrial systems, and perform where reliability and safety are top of mind. As we expand our mission‑critical materials portfolio and shape the next era of performance technologies, we’re looking for people who want to grow, lead, and solve the challenges others can’t. Together, we’ll advance the innovations that keep the world moving. Because at Arclin, our people are truly Vital Beyond Measure. About The Role: As a rapidly growing global manufacturing company focused on operational excellence, digital transformation, and scalable business processes. As we continue to expand through organic growth, acquisitions, and enterprise-wide standardization initiatives, we are transforming our operations through SAP S/4HANA and strengthening our teams. We are seeking a highly motivated and detail-oriented, Shared Services, AR Supervisor to lead global accounts receivable (AR) while reporting to the Senior Manager, Accounts Receivable SSC. This role offers the opportunity to influence global AR operations during a period of transformation, lead a blended onshore and offshore team, and help shape scalable processes in a growing shared services environment. The AR Supervisor will manage both onshore and offshore team members, ensure timely receivables collections and cash applications, resolve complex issues, and improve AR processes. Key Responsibilities AR Management Supervise and mentor Accounts Receivable staff, including workload management, training, and performance development. Oversee daily AR operations, including cash application, collections, and account reconciliations. Manage and review aging reports and collection metrics; identify accounts that need attention. Resolve escalated or complex customer account issues, including payment delays, unapplied cash, disputed balances, and reconciliation discrepancies. Partner with billing, credit, and senior leadership to resolve process or customer issues that delay payment. Set measurable individual and team goals, monitor progress, and provide coaching and feedback to build a high-performing AR team. Team Leadership (Onshore & Offshore) Manage a blended onshore and offshore team in a multi-entity environment by setting expectations, assigning work, and monitoring performance. Lead regular check-ins, coaching, and performance discussions. Ensure strong communication and alignment between US and offshore teams. Maintain consistent coverage and smooth operations across time zones. Process & Continuous Improvement Ensure compliance with company policies, accounting standards, and internal controls. Identify process gaps and lead improvements to reduce DSO and increase efficiency. Support AR-related projects, tracking milestones and communicating with stakeholders. Promote best practices across all AR teams and help evaluate and implement AR automation tools. Report key AR metrics to division leadership on a regular cadence. Cross-Functional Collaboration Build strong relationships with sales, customer service, finance, and shared services. Communicate professionally with customers about outstanding balances and disputes. Support finance leadership with cash forecasting and period-end reporting. Partner with Credit Analysts on customer financial reviews and risk assessments. Qualifications Skills Results-oriented with a strong sense of ownership and accountability for team performance Strong attention to detail, organizational skills, and ability to manage competing priorities Advanced Excel - required Experience with automation tools - preferred. Education Bachelor's degree in Finance, Accounting, Business Administration, or related field required. Experience 5+ years progressive experience in Accounts Receivable, Credit & Collections, or Order-to-Cash operations. 2+ years of leadership experience managing a team of 5-10 employees in a global, regional, or shared services environment. Experience working with SAP S/4HANA, JDE, HighRadius, BlackLine, or similar platforms; experience managing customer and vendor master data within a global organization is preferred. Background in large, multi-entity organizations is a plus