Accounts Receivable (Collections) Specialist

About Us! Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor’s globally integrated product portfolio supports a school’s foundation of safety and wellbeing, including Emergency Management, Campus Movement, Student Wellbeing and Safety Training and Compliance. Location: Philippines (Remote) Type: Contract Working Hours: 9:00 PM – 6:00 AM Philippine Time (PHT), Tuesday - Saturday (8:00 AM - 5:00 PM in the United States - Central Standard Time). Candidates must be comfortable and available to consistently work this schedule as a condition of the role. Role Overview The Collections Specialist supports the day-to-day operations of the Collections team by managing inbound customer communications, assisting with case resolution, and supporting collection activities on past-due accounts. This role is responsible for monitoring and triaging messages received through the shared Collections inbox, reviewing and categorizing incoming requests, responding to routine inquiries, and routing more complex or sensitive matters to the appropriate team member or internal department. In addition, this role will support collection activities on assigned accounts, including customer outreach, account follow-up, documentation, and identifying reasons for delinquency. The ideal candidate is organized, detail-oriented, comfortable working in a high-volume environment, and able to consistently follow established processes. Key Responsibilities Monitor the shared collections inbox and review incoming customer emails and cases. Categorize and prioritize inquiries based on type (billing questions, payment status, disputes, etc.), urgency and required action. Respond to routine customer questions using established processes, templates, and team guidance. Route complex, sensitive, or specialized account matters to the appropriate team member or internal department. Maintain accurate notes and update internal systems to track inquiries and actions taken. Follow established processes to ensure timely handling and resolution of inbound requests. Support collection efforts on assigned past-due accounts. Document reasons for delinquency and update account status as directed Follow up on payment status and outstanding customer requests. Perform other administrative and support tasks as needed Qualifications 3+ years of experience in Accounts Receivable, Collections, Billing, customer support, or a related operational role preferred. Experience working with shared inboxes, case-management systems, or high-volume customer communication environments is a plus. Experience with NetSuite and Salesforce preferred but not required. Strong attention to detail and commitment to accurate documentation. Dependable and able to perform repetitive, process-driven responsibilities with consistency and accuracy. Strong written and verbal English communication skills. Due to the high volume of applications we receive, we are unable to personally respond to every applicant or provide individual feedback. Candidates selected to move forward will be contacted directly by our team. We appreciate your interest in Raptor Technologies. If you are a resident of California, Colorado, New Jersey, New York or Washington, please reach out to hr@raptortech.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis. Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.