Accounts Receivable & Rental Collections Specialist

Remote – Pakistan | Full-Time

Shad Rentals Pty Ltd – Australian Vehicle Rental Company

About the Role

Shad Rentals is a growing Australian vehicle rental company seeking an experienced Accounts Receivable & Rental Collections Specialist for our remote team in Pakistan.

This is a customer-facing role focused on managing existing rental accounts, monitoring weekly payments, following up overdue balances, resolving payment issues and maintaining accurate customer records.

You will communicate regularly with Australian customers by phone, WhatsApp, SMS and email. Excellent spoken and written English is essential.

Key Responsibilities

• Monitor rental accounts, weekly payments and outstanding balances.
• Follow up overdue rent, failed direct debits, dishonours, invoices, tolls, fees and other outstanding amounts.
• Contact customers and obtain clear Promises to Pay (PTP).
• Track payment commitments and maintain consistent follow-up until resolved.
• Handle payment enquiries, account issues and general existing-customer support.
• Follow up required documents including payment confirmations, licences, accident/claim documents and service records.
• Maintain accurate CRM notes for calls, messages, payments, promises, documents and next actions.
• Identify and escalate repeated dishonours, broken payment promises, non-responsive customers, high-risk accounts, serious complaints and potential vehicle recovery matters.
• Assist with urgent customer and vehicle-related matters requiring internal coordination.
• Provide regular updates on overdue accounts and collection progress.

Essential Requirements

• Minimum 2 years' experience in Accounts Receivable, Collections, Credit Control, Debt Recovery, Arrears Management or Payment Recovery.
• Excellent spoken, written and listening English.
• Confidence communicating with international customers by phone.
• Strong negotiation and payment follow-up skills.
• Ability to handle difficult conversations firmly but respectfully.
• Strong organisation, attention to detail and follow-up discipline.
• Ability to manage a high volume of customer accounts.
• Experience with CRM systems, email, WhatsApp Web and spreadsheets.
• Reliable, professional and able to work independently.

English Communication

Professional-level English is compulsory.

You must be comfortable speaking with Australian customers, understanding Australian accents, discussing overdue payments, writing professional emails/messages and recording accurate customer notes.

An English speaking, listening and written assessment will form part of the recruitment process.

Preferred Experience

Experience in any of the following will be highly regarded:

Vehicle Rental | Automotive | Finance | Banking | Fintech | Telecommunications | International BPO | Call Centre Collections | Australian/UK/US Customer Support

Previous experience dealing with Australian customers is preferred.

Remote Working Requirements

You must have:

• Your own laptop/desktop computer
• Reliable high-speed internet
• Electricity/power backup
• Quiet professional workspace
• Good-quality headset
• Availability to work Australian business hours (8am-5pm)

Who We Are Looking For

We want someone who is confident on the phone, persistent with follow-ups, calm under pressure, highly organised and firm without being aggressive.

This is primarily an Accounts Receivable and Collections role, not general customer service. You will be expected to actively manage overdue accounts, secure payment commitments and follow matters through to resolution.

• If you have strong collections experience, excellent English and are confident dealing directly with international customers, we would like to hear from you.