Accounts Receivable Specialist

Description Mur-chol- uh -jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world. Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchTeam at our facility in Plymouth. Come see why we are a three-time Star Tribune Top Workplaces award winner! Merchology is seeking an Accounts Receivable Specialist for our Finance team. Reporting to the Accounting Manager, the Accounts Receivable Specialist is a key role in contributing to the success of Merchology! PRIMARY RESPONSIBILITIES Accounts Receivable Specialist will: Process daily customer invoicing and accurately and timely apply customer payments; research unidentified payments and maintain minimal unapplied cash balances. Research and resolve customer inquiries related to accounts receivable, billing, and collections while providing professional and responsive customer service. Monitor and manage the accounts receivable aging, proactively follow up on past-due balances, and escalate collection issues as appropriate. Reconcile customer accounts and investigate discrepancies related to invoices, payments, credits, refunds, and account balances. Research and resolve customer payment discrepancies, deductions, short pays, and billing disputes in coordination with Sales, Customer Service, and other departments. Partner with Customer Service and Sales to process customer credits, refunds, and account adjustments accurately and timely, ensuring appropriate documentation and approval. Assist with month-end close activities related to accounts receivable, including AR reconciliations, aging analysis, and supporting schedules. Prepare AR reports and metrics for management review. Utilize accounting software and systems to manage invoices and payments. Assist with sales and use tax administration. Perform other accounting duties and special projects as assigned. Requirements 2-5 years of accounts receivable experience. Associates or bachelor’s in accounting or related field. Detail oriented and organized. Comfortable communicating with customers through phone and email. Working knowledge of basic accounting principles and accounts receivable processes. Collaborative and professional interpersonal and organizational skills. Intermediate proficiency in Microsoft Excel, including formulas, sorting/filtering, and working with large datasets. Experience with account reconciliations and month-end close activities preferred. Experience with NetSuite or another ERP/accounting system preferred; experience with HubSpot and Adobe a plus. WHAT WE OFFER In addition to an outstanding creative culture, authentically nice people, and interesting work, we have: Generous PTO (18 days per year) 8 company-paid holidays Hybrid work schedule for select departments 40 hours of paid volunteer time 401(k) with match Medical and dental insurance options, FSA, and HSA (with company HSA match), Critical Illness and Hospital Indemnity, Short- and Long-Term disability insurance options Company-paid life insurance Company-sponsored social events Premium brand partner discounts Employee-led Committees LOCATION 3000 Niagara Lane North, Plymouth, MN 55447 Remote hybrid role: Three days onsite and two days remote following training - there is no option for fully remote work INDUSTRY Business to Business eCommerce and Apparel Merchology is an equal opportunity employer and certified Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email jobs@merchology.com for assistance.