Accounts Receivable Specialist

Job Description

Summary

The Accounts Receivable Specialist plays a critical role in maintaining the organization’s financial health by managing the end-to-end accounts receivable operations. This position is responsible for accurate and timely invoicing, account reconciliation, cash application, collections, dispute resolution, and reporting. The Accounts Receivable Specialist works closely with clients, Sales, Project Managers, and other internal departments to resolve account issues, ensure timely payments, maintain accurate financial records, and support overall customer satisfaction.

Responsibilities

· Submission of accurate and timely client invoices and account statements

· Monitor accounts receivable aging and prioritize collection activities based on account status and payment history.

· Follow up professionally and consistently with customers regarding past-due invoices and outstanding balances to reduce Days Sales Outstanding (DSO).

· Research and resolve billing questions, payment discrepancies, unapplied cash, credits, and other account-related issues.

· Reconcile customer accounts and ensure transactions are accurately recorded and properly applied.

· Collaborate with Sales Representatives, Project Managers, and other internal departments regarding account discrepancies, collection efforts and customer account issues.

· Identify accounts requiring additional attention and make recommendations regarding escalation, third-party collections, bad debt placement, or write-offs.

· Maintain accurate and organized documentation of collection activities, customer communications, account reconciliations, and dispute resolution.

· Generate and distribute accurate and timely customer invoices and account statements.

· Identify opportunities to improve billing, collections, reconciliation, and cash application processes.

· Ensure compliance with company policies and procedures related to accounts receivable and collections.

Qualifications

Required

· High school diploma or equivalent required; Associate’s degree in Accounting, Finance, Business, or a related field preferred, or an equivalent combination of education and experience.

· Minimum of 3 years of experience in accounts receivable, billing, collections, cash application, or related financial operations.

· Strong knowledge of accounts receivable, billing, collections, cash application, account reconciliation, and payment processing.

· Proficiency in Microsoft Office Suite, particularly Microsoft Excel.

· Experience working with an ERP, billing, accounting, or financial management system.

· Strong analytical, organizational, and problem-solving skills.

· Excellent written and verbal communication skills.

· High degree of accuracy and attention to detail

· Ability to manage multiple priorities and meet deadlines in a fast-paced, high-volume environment.

· Ability to work collaboratively with customers and internal departments while maintaining professionalism and confidentiality.

Preferred

· Experience in legal services, records retrieval, healthcare support services, or another professional services environment.

· Experience with Workday or a similar ERP platform.

· Experience working with third-party collection agencies or outsourced billing vendors.

· Experience with account escalation, bad debt processes, and write-off recommendations.

What We Offer

• People-Focused Culture

• Competitive Pay & Quarterly Incentives

• Comprehensive Benefits, 401k & Wellbeing Programs (link for details)

• Paid Time Off & Holidays

• Professional Development & Career Growth Opportunities

Equal Employment Opportunity & Accessibility Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law.

We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected.

We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected.

Background Check & Work Eligibility All persons hired will be required to complete a background check consistent with applicable law and provide proof of eligibility to work in the country of the job location. Background check results will be considered on an individualized basis in accordance with applicable fair-chance hiring requirements.

Array is a dynamic, rapidly growing legal solutions provider that is redefining the industry. Our name, Array, encapsulates both the comprehensive scope of our offerings and the assemblage of industry-leading experts that form our core. With a synergy of creativity, dedication, and seasoned experience, we craft innovative solutions that not only resolve our clients’ challenges but consistently surpass their expectations. As a forward-thinking, technology-driven organization focused on delivering innovative solutions to our clients, we pride ourselves on fostering a dynamic, collaborative environment where creativity and strategic thinking drive growth.

Array specializes in the electronic discovery and data processing, managed document review, traditional services, records and subpoena services, court reporting and contract legal staffing services. We have over 500 employees and 600 legal contractors across the US, Canada and the UK. As we continue to scale, we are seeking experienced professionals to join our team and contribute to our ongoing success.

Join us and be a key driver to our success!