Accounts Receivable Specialist

About PAI

Pai makes award-winning skincare for people who care what goes on their skin. Founded in 2007, we exist because we believe you should never have to choose between what works and what's good for you. Every product we make is certified natural or organic, cruelty-free, and formulated without compromise.

Our West London HQ is where the magic happens, where every bottle is formulated, manufactured, and shipped with care. We're proud to be leaders in ethical, sustainable skincare, pushing the boundaries with natural, high-performance ingredients. Now, we're looking for passionate individuals to join our team and help us reach millions more around the world.

What you’ll be doing

• Accounts receivable and credit control
• Invoicing: prepare, check and raise customer invoices and credit notes accurately and on time.
• Cash receipts: post and allocate receipts daily against customer accounts, including marketplace settlements and multi-currency payments.
• Credit control: keep aged debtors up to date and chase overdue balances by email and phone.
• AR reporting: send a weekly aged debtors update to the Management Accountant, covering new receipts, allocations and accounts at risk.
• Disputes: resolve customer queries, deductions and invoice discrepancies quickly, and escalate credit risks to management.
• Customer accounts: keep customer master data, payment terms and remittance details current in NetSuite.
• Collaboration: work with Customer Operations and Sales to protect cash flow and keep retailer relationships strong.
• Supporting accounts payable (occasional)
• Process AP/AR contras where a customer is also a supplier.
• Help with supplier invoice posting and payment runs during absences and busy periods.
• Reconciliations, month-end and audit
• Bank reconciliations: reconcile bank and payment-platform accounts regularly, in GBP and other currencies.
• Sales and receipts reconciliations: reconcile sales and receipts by channel (retail, Amazon, Shopify) at each month end.
• Month-end close: complete sales ledger close tasks on time, including accruals and the trade debtors balance sheet reconciliation.
• VAT: help prepare UK and international VAT reconciliations.
• Audit: provide schedules, analysis and supporting documents for year-end and external audits.
• Process improvement: document ledger procedures and suggest ways to automate and tighten controls.
• Ad hoc: filing, admin and other finance tasks as needed.

What we're looking for

Experience

• 2+ years in accounts receivable or sales ledger in a fast-paced business, ideally consumer goods, retail or e-commerce.
• Bonus: accounts payable experience, such as invoice processing and payment runs.
• Experience with an ERP or accounting system: NetSuite strongly preferred, Sage 200 or Xero also considered.
• Experience with multi-currency transactions and marketplace or retailer accounts (such as Amazon) is a plus.

Qualifications

• AAT Level 3 or above, or ACCA/CIMA part-qualified; or a finance-related degree.
• A good grasp of double-entry bookkeeping, including accruals and prepayments.

Skills

• Advanced Excel (lookups, pivot tables) and strong numeracy.
• High attention to detail and the ability to meet strict month-end deadlines.
• Clear, confident communication, written and spoken, with customers and suppliers.
• Organised and self-motivated, able to manage several priorities and take initiative.
• An analytical, proactive and problem-solving mindset.

How we work

• Hybrid working / 2 days per week London office-based at our South London (Acton Town)

What you'll get in return

• 25 days annual leave, plus public holidays
• Your birthday day off too!
• Free skin care products (Pai ones!)
• HSNF DIscounts
• Company discount for yourself, friends and family
• Wellbeing support - Employee Assistance Programme
• Private healthcare (BUPA)
• Contributory pension scheme
• Life insurance x3 salary
• Enhanced family leave
• Enhanced sickness pay

Ready to help grow some of beauty's most exciting brands? Apply now, we'd love to hear from you.

Equal opportunities

We celebrate diversity in our customers, our products and our people. We champion inclusivity and an environment where you can truly belong and be the best version of you.

We’re committed to equal opportunities and welcome people from all backgrounds, perspectives, ideas and experiences.

If you feel you would benefit from any support or reasonable adjustments during the recruitment process, please don’t hesitate to let us know and we will do our best to help you to be at your best through this process.