Accounts Receivable Specialist

About Us At Netwrix, our mission is to revolutionize data security by placing identity at the core - providing unparalleled visibility and control. Engineered and supported by over 900 highly talented, motivated employees and hundreds of trusted partners in nearly every geography, Netwrix solutions are relied upon daily by security professionals across more than 13,500 organizations in over 100 countries around the world. Over the past two decades, Netwrix has expanded its market presence through innovation, organic growth, and strategic acquisitions, and are proud to be backed by renowned private equity firms, TA Associates and Centerbridge Partners. Netwrix maintains a global presence, fostering a remote-first work environment while encouraging and facilitating frequent face-to-face interaction with colleagues, customers, and partners. What You Will Do: The Accounts Receivable Specialist reports directly to the Accounts Receivable Team Lead and supports the daily operations of the Accounts Receivable department. This role assists with maintaining accurate customer account records, coordinating collection efforts, posting customer payments, and responding to customer inquiries related to billing and payments. The Accounts Receivable Specialist will spend a significant portion of the day communicating with customers via phone and email regarding outstanding balances and payment questions. This role requires strong organization, attention to detail, and professionalism when interacting with both customers and internal teams. Key Responsibilities: Manage and monitor customer accounts to support timely payment of outstanding invoices. Contact customers via phone and email to follow up on past-due balances and payment inquiries. Post customer payments to open invoices and reconcile bank statements daily. Assist with reviewing and reconciling customer account activity to identify discrepancies or missing payments. Help identify issues that may delay invoicing or payment and work with internal teams to resolve them. Maintain accurate records of customer communications, contacts, payment activity, and collection efforts. Assist customers with billing questions, payment application, and credit inquiries. Build and maintain professional relationships with customers and internal departments. Escalate unusual account issues or unresolved payment concerns to management when appropriate. Support month-end activities such as reviewing accounts and assisting with reconciliation tasks. Assist with journal entries or internal adjustments when necessary to ensure payments are applied correctly. Participate in process improvement initiatives to help streamline AR processes and improve efficiency. Provide coverage for internal and external customer inquiries during assigned working hours. Perform other duties or projects as assigned. Experience 3-5 years of relevant experience Associates degree Experience with Netsuite or other ERP systems 1 year experience with cash posting Our Values At Netwrix, our values guide every action: Next-Level Customer Focus -Customers first, always. We listen, protect, and go the extra mile— because their success is our mission. Excellence - We set high standards and take pride in delivering exceptional results. We celebrate wins, seek constant improvement, and address shortcomings professionally. Transparent Ownership - We celebrate our successes, own up to our mistakes, communicate openly, and face challenges head-on with a genuine commitment to doing the right thing. Winning with Clear Thinking - We value clarity, find straightforward solutions to complex problems, and make swift, effective decisions. Relentless Innovation - We continually seek better ways to serve our customers and stay ahead. We foster creative thinking, and we embrace new approaches. Industry-Leading Expertise - We take pride in our expertise and continuously seek to learn and share knowledge, striving to be the trusted experts our customers rely on. eXceptional Together - We believe in the power of collaboration and diverse perspectives. By valuing each other’s strengths, we achieve outcomes that surpass individual contributions. Join us in a culture where integrity, respect, and hard work are foundational. Be part of a team dedicated to making a lasting impact. Why You’ll Love Working at Netwrix Competitive Health Benefits Continuous Learning and Development Opportunities Team-Oriented, Collaborative, and Innovative Work Environment Regular Company Town Halls to Keep You Informed Opportunities for Career Growth and Advancement We pride ourselves on a culture that truly values employee input across various backgrounds and experiences. We look forward to welcoming new talent who can help us further our mission. Netwrix Corporation and its wholly owned subsidiaries are Equal Opportunity Employers (EEO) and welcome all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Please let us know if you require any accommodation.