Accounts Receivable Specialist (AU Mortgage, WFH)

Schedule: Monday - Friday (06:00 AM - 03:00 PM PHT)

Work Set Up: WFH (with once a month RTO at the office)

What will you do?

Reporting to the Finance Manager, this role plays a critical part in supporting the business objectives of delivering high-quality service to our franchisees, clients and internal teams. You will be at the forefront of our B2B account reconciliation, balancing the commercial need to protect our cash flow with our core value of Compassion for Our Customers. This is achieved through the accurate processing of customer invoices, actively managing the accounts receivable process, and assisting the broader finance team to efficiently meet its reporting deadlines to various stakeholders across the business.

Key Responsibilities

B2B Debt Collection & Debtor Management

• Proactively follow up on outstanding balances and manage debtor balances.
• Implement and monitor payment plans as required on outstanding balances, ensuring adherence to internal policies.
• Provide regular reporting to the Finance Manager and State/Regional sales teams regarding at-risk accounts and collection metrics.
  
  

Phone Communication & Dispute Resolution

• Confidently handle sensitive outbound and inbound financial conversations using our cloud-based telephony system (currently Amazon Connect).
• Employ active listening and a "firm but fair" approach to de-escalate account disputes and negotiate payment outcomes.
  
  

Ticket Queue & Customer Support

• Efficiently manage high-volume inbound queries and perform customer account reconciliations.
• Ensure notes and comments are accurately entered for any queries via our ticketing helpdesk (currently Freshdesk, transitioning to Salesforce).
• Prepare statements as required and provide first-class support to our broker network.
  
  

Revenue & Payment Processing

• Accurately update and reconcile billing data from multiple sources.
• Prepare files for import to the finance system and process payments by direct debit and credit card systems.
• Raise manual invoices on an as needed basis and receipt cash in a timely manner.
• Complete bank account and ledger reconciliations.
  
  

Process Improvement & Administration

• Assist in developing an efficient and consistent accounts receivable function to manage a high volume of transactions across multiple business units within the company.
• Ensure strong process controls are maintained and undertake other ad-hoc duties as required.
  
  

Skills Required

• A minimum of 5 years experience in a high-volume full function AR role, with a proven track record in B2B debt collection and phone-based account reconciliation.
• Demonstrated experience managing high-volume ticketing queues and contact centre telephony systems (such as Amazon Connect, Salesforce).
• Excellent written and verbal communication skills to effectively engage with internal and external stakeholders.
• Ability to thrive in a fast-paced, deadline-driven environment while maintaining professional empathy and commercial acumen.
• High attention to detail and ability to follow through with requests for information or other assigned tasks are essential.
• Strong Excel / Google Sheets skills are essential for this role.
• Previous experience with NetSuite and MerchantSuite will be highly desirable
  
  

Join the awesome team and enjoy these benefits & perks:

Benefits

• Available Work Set up: Remote/Hybrid
• Competitive salary package and annual performance review, monthly rewards and recognition program.
• Opportunity to attend events and travel to Australia.
• HMO Coverage up to 2 free dependents (Medical, Dental and Group Life insurance) on Day 1
• Mandatory Government Benefits and 13th Month Pay
• Leave credits and convertible to cash of unused sick leave, paid quarterly.
• Access to Emergency and Bereavement Leave
  
  

Financial Perks:

• Access to a Financial Assistance Program through one of the leading FinTech Company in Philippines.
• Earn as much as PHP 21,000 referral bonus - help a friend land a job and get rewarded.
  
  

Work-Life Integration and Perks:

• WFH Engagements: Remote learning and employee development activities, Wellness sessions and health talks, Virtual team games and contests (Trivia, TikTok, Photo Challenges)
• Regular company-wide events, engagement activities, and a culture that values work-life balance
• Employee-wellbeing Office Facilities (Gym, Wellness Room, Childcare Facility, Entertainment Room, World-class Training Rooms)
• Cafeteria with affordable food concessionaire partners.
• Complimentary coffee and ice cream every day.
• Sleeping Quarters and Shower rooms for comfort and convenience.
  
  

Prime Location

• Conveniently located at Mega Tower, EDSA --- the heart of Metro Manila
  
  

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.

#ConnectOSCareers #JoinConnectOS #ConnnectOSNonTech

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.