Accounts Receivable Supervisor (ARS)

Position Summary:

Under the direction of the Senior Revenue Cycle Manager, the Accounts Receivable Supervisor (ARS) oversees day-to-day billing follow-up and collections operations for CND Life Sciences (CND). This role provides frontline leadership of AR work queues and aging management, ensuring timely and accurate claim follow-up, resolution of payment posting issues, denial management, and appeals processing. The AR Supervisor also serves as an escalation point for complex payor and patient accounts and works closely with the Patient Access team, Clinical Services, and the third-party billing vendors (as applicable) to improve cash collections, reduce days in AR, and maintain compliance with applicable laws, regulations, and CND policies.

What you’ll be doing…

Responsibilities

• Supervise day-to-day AR and collections activities, including assigning and prioritizing work queues, managing follow-up cadence, and ensuring timely resolution of outstanding items.
• Monitor AR aging, denials, and underpayments; identify trends, recommend corrective actions, and escalate payor issues to the Senior Revenue Cycle Manager as needed.
• Support denial management and appeals processes by ensuring required documentation is collected, appeal packets are prepared accurately, and follow-up occurs within required payor timelines.
• Ensure timely resolution of posting discrepancies, unapplied cash, refunds, credit balances, and reconciliation items in coordination with internal stakeholders and/or the billing vendor.
• Serve as an escalation point for complex patient and payor accounts, identifying root causes and coordinating resolution with Patient Access, Clinical Services, and billing vendors.
• Assist with onboarding, training, and coaching AR staff to support productivity, quality, and compliance expectations.
• Maintain and follow standard operating procedures (SOPs) , recommending updates to improve efficiency, standardization, and operational controls.
• Prepare and/or validate routine AR reports (e.g., aging, denials, cash collections, productivity metrics) and communicate key insights to leadership.
• Ensure compliance with all applicable healthcare laws, regulations, and CND policies.
• Support internal or external audits and documentation requests as needed.

What you need…

Skills & Experience:

• Minimum 3+ years of medical billing, accounts receivable, or revenue cycle experience; laboratory billing experience preferred.
• 1+ year of lead or supervisory experience, or demonstrated ability to guide and mentor team members.
• Working knowledge of the claim life cycle, denials management, appeals processes, and payor follow-up best practices.
• Experience with billing or practice management systems (e.g., Salesforce, Telcore, Quadax or XiFin) and payer portals.
• Familiarity with medical billing practices, medical terminology, CPT and ICD-10 coding concepts, and common reimbursement methodologies.
• Strong customer service and communication skills with the ability to interact effectively with patients, payors, and internal teams.
• Strong analytical and problem-solving skills with attention to detail and the ability to manage multiple priorities.
• Proficiency in Microsoft Excel and basic data analysis/reporting, along with general proficiency in Microsoft Office applications; Salesforce experience preferred.

Education, Certifications, and Licensures

• Bachelor’s degree in Healthcare Administration, Health Information Management, Finance, Business Administration, Data Analytics, Public Health, or a related field; or equivalent combination of education and relevant revenue cycle experience required.
• Additional coursework or certification in medical billing, coding (e.g., CPC), healthcare administration, or related area preferred.