Accounts Receivable Support Coordinator

Accounts Receivable Support Coordinator Join Jaybro as an Accounts Receivable Support Coordinator: resolve credit queries, keep orders moving, and grow with a supportive, inclusive team. Apply now! Join our Credit Operations team as an Accounts Receivable Support Coordinator! We're looking for a proactive and customer-focused Accounts Receivable Support Coordinator to become the central point of contact for our Accounts Receivable Hub. With a combination of industry leading products and services, and a motivated and skilled team, Jaybro Group sets the standard in the infrastructure industry. Our commitment to employee development has resulted in a positive and inclusive workplace culture, leading to recognition as a Great Place to Work five years running and ranking #5 in Australia’s Best Workplace List 2024 (in the medium category). We move fast, think big, and keep it simple—and now we’re looking for someone who’s ready to do the same! In this role, you'll play a key part in ensuring inbound enquiries are managed efficiently, supporting our Collections team by coordinating requests, resolving queries, and helping maintain exceptional service across the business. This role is full-time based in Arndell Park, NSW with flexible working arrangements. Responsibilities: Monitor and manage all incoming requests via the AR Hub (MS Teams), with primary focus on order release requests Review held orders and determine appropriate action based on customer credit status Release orders where appropriate in line with credit policy and delegated authority Where orders cannot be released, clearly communicate rationale to internal stakeholders Ensure consistent application of credit principles when assessing order holds Act as first point of assessment for credit-related order holds and escalate complex cases to Credit Services Team Leader or Group Credit Manager as required Provide secondary support to Credit Services functions during periods of low AR Hub activity Identify recurring causes of order holds and escalate opportunities for process improvement or systemic fixes Manage and maintain group credit inboxes, ensuring all queries are reviewed, actioned, or appropriately allocated within required timeframes Requirements: 1 year + experience in Accounts Receivable, Credit, Finance Administration or a similar role. An understanding of customer accounts and the ability to interpret account information. Experience using multiple ERP systems such as SAP, Pronto or EXO (or similar) will be highly regarded. Familiar with Microsoft Suite Strong communication skills with the ability to build positive relationships across the business. Excellent organisational skills and the ability to manage competing priorities. A proactive approach with the initiative to solve problems and follow tasks through to completion. The ability to remain calm and productive in a fast-paced environment. A positive attitude and willingness to contribute to a supportive, team-first culture. As part of Jaybro Group's recruitment process you may be required to complete an online assessment, pre-employment medical & a national criminal history check. Benefits: Competitive salary + Profit Share Scheme Certified as a Great Place to Work®! Great company culture & high employee engagement Feel like a Business Owner – Make Your Mark! Dynamic & Supportive Management & Team. Employee Recognition Platform - ELEVATE WHEREFIT discounts. Employee Assistance Program - UPRISE Career advancement, training & development programs. If you'd like to join a winning team and a company with a fantastic culture, please apply now. Jaybro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Department Finance Locations 13P Arndell Park Remote status Hybrid About Jaybro Group We don’t just talk, we listen. At Jaybro Group, you don’t just find supplies, you find people. Real people. We go beyond simply supplying essential products and services. We foster a culture of care and responsibility that impacts everyone we touch. We’re more than just a service provider. We’re here for you every step of the way. Our team is committed to the transformative potential of infrastructure globally. Beyond merely connecting people, we understand its profound capacity to improve, enrich and empower communities. We constantly strive to innovate, developing new solutions and adapting to the evolving needs of the industry.