Activation and Customer Success Manager

Growth Market Manager Turno | France | Full-Time Company Overview Meet Turno! Since 2016, we’ve made it our mission to simplify and automate short-term rental (STR) turnovers. Turno’s SaaS platform and mobile apps provide end-to-end proptech solutions that make short-term rentals (STR) turnovers efficient and hassle-free. With a team of 150+ teammates across eight countries, we match hosts with vetted local service providers through our Services Marketplace, featuring over 55,000 independent service providers worldwide. Join Turno and be part of a forward-thinking company that values innovation, teamwork, and exceptional customer support. Turno Source CODE: C - Customer Obsessed O - Outcome Focused D - Data Driven E - Entrusted Ownership About the Role Turno is looking for an experienced and commercially minded Market Growth Manager to join our European team. In this hybrid role, you will own three core motions: activating new hosts joining the Turno, driving retention and success for existing European clients, and generating new business through targeted outbound prospecting. This is an individual contributor role for someone who thrives at the intersection of customer success, sales, and market development and who wants to have a direct impact on Turno's growth in Europe. You will report directly to the General Manager, Europe. Responsibilities Activation (40%) Onboard new marketplace hosts: guide them through account setup, platform orientation, and initial configuration to set them up for early success. Drive first project completion: proactively engage newly onboarded hosts find value in the platform and help them complete their first marketplace project as quickly as possible. Support newly signed-up hosts: identify and remove barriers for hosts who have joined but not yet transacted, through targeted coaching and outreach. Customer Success — European Accounts (40%) Manage and grow a portfolio of existing European clients, serving as their primary point of contact and trusted advisor. Conduct regular business reviews, monitor account health, and proactively address churn risk. Identify upsell and cross-sell opportunities across Turno's product suite (Marketplace to Saas and vice versa, and additional services as they expand internationally). Serve as the voice of European customers internally, sharing feedback and insights with product and operations teams. Outbound Sales (20%) Identify and prospect high-potential hosts, property management companies or cleaning companies in European markets. Execute targeted outreach campaigns via email, phone, and LinkedIn to generate new pipeline. Qualify and convert outbound leads into active Turno marketplace participants. Across All Motions Engage hosts and prospects via phone and video calls, delivering compelling platform demonstrations tailored to each audience. Maintain accurate records of all interactions, pipeline status, and account health in HubSpot. What We Measure Activation rate and speed-to-first-project for newly onboarded hosts Retention rate and revenue growth across the European account portfolio Outbound pipeline generated and converted Attach rate of upsold products and services Qualifications Required 3–5 years of experience spanning account management, customer success, and/or sales, ideally in a marketplace, SaaS, or platform environment. Proven track record managing client relationships and driving commercial outcomes (retention, upsell, new business). Fluency in French and English. Comfortable owning a full commercial cycle: from prospecting and onboarding through long-term account management. Strong communication skills with the ability to run persuasive product demos via video call. Nice to Have Experience in marketplace, proptech, short-term rental, or hospitality tech industries. Exposure to upselling or cross-selling in a SaaS or platform environment. Other European language fluency in addition to English and French. Familiarity with our stack: HubSpot, Slack, Google Workspace, Aircall, Intercom Why Turno Turno is the leading platform connecting short-term rental hosts with cleaning and maintenance professionals. We're a fast-growing, remote-first company with a mission to make property management effortless. You'll join a collaborative team where your impact is visible, your growth is supported, and your work directly shapes the host experience.