Activations Specialist (Fandango)

VERSANT (Nasdaq: VSNT) is an industry-changing media and entertainment business and home to trusted brands that shape culture, inform audiences, and build lasting connections. It operates across four core markets: political news and opinion, business news and personal finance, golf, and sports and genre entertainment. These markets are served through a powerful portfolio of iconic and innovative brands, including CNBC, MS NOW, USA Network, Golf Channel, Oxygen, E!, SYFY, and Versant's sports division USA Sports, along with complementary digital assets including Fandango, Rotten Tomatoes, GolfNow and GolfPass. Our Activations team is responsible for activating technology and marketing solutions for our Cinemas Partner to successfully run their businesses. This role performs a large variety of tasks, acting as both an industry and technology consultant in providing elite service. If you have a passion for helping people improve their businesses, this is a great job for you. Job Duties Lead end-to-end Fandango1 activations for cinemas partners, from kickoff planning and system setup through go-live and stabilization. Serve as a trusted technology and operations consultant to cinema owners, general managers, box office, concessions, and finance teams. Deliver engaging virtual training on ticketing, reserved seating, point of sale, concessions, inventory, memberships, reporting, and cash-close workflows. Gather, validate, and document activation requirements, including operational workflows, pricing, seating, concession offerings, and reporting needs. Coordinate the setup of Fandango1 software, connected hardware, and approved third-party integrations to support a successful launch. Provide hands-on support for hardware installation, peripheral setup, and basic network or device troubleshooting when needed. Assist partners with data migration, configuration updates, and testing to ensure a smooth transition to Fandango1. Manage multiple overlapping cinema activation projects while meeting committed timelines and maintaining a high-quality partner experience. Maintain proactive, professional communication with cinema partners throughout all pre-go-live, go-live, and post-go-live activities. Partner closely with Sales, Product, Engineering, Payments, and Support to remove roadblocks and deliver a seamless activation experience. Escalate risks and issues to leadership and internal stakeholders, helping drive timely resolution and follow-through. Document project details, configuration decisions, training outcomes, and next steps in Salesforce and other required systems. Identify recurring partner needs and recommend product, process, documentation, or training improvements; provide post-go-live stabilization support and practical demonstrations that drive Fandango1 adoption and retention. Perform other related duties as assigned. Basic Requirements 2+ years of relevant experience, preferably with a technology organization Experience using Microsoft applications (e.g. Windows, Office, Excel, Teams) Strong background in customer service type settings Excellent communication and organizational skills Ability to convey concepts and software functionality to an audience High energy and engaging personality with patience for all levels of technology users Desired Characteristics Bachelor’s degree in a related field Experience in cinema operations, ticketing, concessions, retail, food and beverage, or accounting Proficiency using Microsoft applications including Windows Server, SQL Server, Windows Workstation, and Microsoft Office products Previous experience with Salesforce and Jira Working knowledge of basic network troubleshooting skills Advanced problem solving, communication, and analytical skills Additional Requirements Must be based in Orlando, FL This position has been designated as hybrid, generally contributing from the office a minimum of three days per week. Willingness to work evenings, weekends, and holidays as needed during critical projects. Ability to be “on-call” during major implementations. Occasional travel may be required As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to candidateaccessibility@versantmedia.com . VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc. VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.