ADM Charging and CIS Specialist

We are seeking an experienced Ericsson Charging System Specialist to join our team. The ideal candidate will be responsible for managing all changes, products, and services on the Ericsson Charging System and Ericsson Charging and Customer Integration System (CIS), including testing, deployment, and requirement gathering. This role requires a deep understanding of telecom charging and billing systems, excellent product management skills, and the ability to work closely with cross-functional teams to ensure seamless implementation of new features and services. Key Responsibilities : Requirement Gathering and Analysis : Collaborate with stakeholders to gather detailed requirements for new products, services, and changes on the Ericsson Charging System (CS) and Ericsson CIS. Conduct workshops and meetings with business units to understand product and service requirements, user needs, and market trends. Translate business needs into technical specifications and requirements for the Ericsson Charging System elements, including SDP, AIR, CCN and other nodes, and Ericsson CIS. Perform feasibility studies and impact assessments for proposed changes, considering system capabilities, dependencies, and integration points. Change Management : Manage and oversee all changes to the Ericsson Charging System elements and Ericsson CIS, ensuring that all modifications comply with business and technical requirements. Develop and maintain change management documentation, including change requests, impact assessments, risk assessments, and detailed implementation plans. Coordinate with internal and external stakeholders to schedule and communicate planned changes, minimizing disruption to business operations. Ensure all changes are aligned with the organization’s change management policies and industry best practices. Testing and Quality Assurance : Develop and execute comprehensive test plans and test cases for new products, services, and changes on the Ericsson Charging System and Ericsson CIS, covering functional, performance, and regression testing. Perform end-to-end testing to ensure the functionality, stability, and performance of the Ericsson Charging System elements and Ericsson CIS, including rating and charging scenarios, tariff plans, and real-time charging events. Work closely with the Quality Assurance team to automate testing processes and implement continuous integration and testing frameworks. Identify , document, and resolve any issues or defects discovered during the testing phase, ensuring high-quality deliverables. Deployment and Implementation : Plan, coordinate, and manage the deployment of new products, services, and changes to the Ericsson Charging System and Ericsson CIS, including configuration changes, and new feature implementations. Develop and execute detailed deployment plans, including rollback strategies, to ensure smooth implementation with minimal disruption to ongoing operations. Coordinate with internal teams, such as Network Operations, IT, and Customer Support, as well as external vendors, to ensure timely and successful deployment. Monitor the deployment process, provide real-time updates to stakeholders, and address any issues or challenges that arise. Documentation and Training : Prepare detailed technical and user documentation for all changes and new implementations on the Ericsson Charging System and Ericsson CIS, including system configurations, process flows, and troubleshooting guides. Develop training materials and conduct training sessions for internal teams on new features, products, and services, ensuring they are well-equipped to support and manage the system. Maintain up-to-date documentation and knowledge base articles to support ongoing operations and future changes. Monitoring and Reporting : Monitor the Ericsson Charging System and Ericsson CIS for performance, stability, and any potential issues post-implementation, utilizing system monitoring tools and dashboards. Generate regular reports on system performance, issues, and changes, providing insights and recommendations for continuous improvement. Analyze system data and metrics to identify trends, potential risks, and opportunities for optimization and enhancement. Qualifications : Bachelor’s degree in Telecommunications, Information Technology, or a related field. 4+ years of experience working with Ericsson Charging System, Ericsson CIS. Strong understanding of Ericsson Charging System elements. Proven experience in requirement gathering, change management, testing, and deployment in a telecom environment. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Ability to work effectively in a fast-paced, dynamic environment.