Charging and CIS Operation Specialist

We are looking for an experienced Ericsson Charging Systems & CIS Operation Specialist to join our team. The ideal candidate will be responsible for the operation and maintenance of various Ericsson systems, including the Charging System, Mediation System, Provisioning System, Voucher System, and Customer Integration System (CIS). This role requires a deep understanding of telecom operations, systems administration, and troubleshooting, ensuring the smooth operation of all services and systems. Key Responsibilities : Ericsson Charging System Operations : Monitor and maintain the Ericsson Charging System (CS) to ensure optimal performance and availability. Perform routine checks, system audits, and health checks on Charging Nodes ( CCN,AIR , OCC, SDP), and other related components. Troubleshoot and resolve issues related to charging processes, including real-time charging, tariff configurations, and rating scenarios. Implement system updates, patches, and upgrades to ensure the Charging System is up-to-date with the latest software releases and security protocols. Ericsson Mediation System Operations : Manage and maintain the Ericsson Mediation System, ensuring seamless data processing between network elements and the billing system. Monitor mediation workflows and processes, resolving any data discrepancies or processing errors. Configure and maintain mediation rules and interfaces to support new products, services, and network elements. Collaborate with network and IT teams to integrate new network elements and data sources into the mediation system. Ericsson Provisioning System Operations : Oversee the operation of the Ericsson Provisioning System, ensuring accurate and timely provisioning of customer services and products. Monitor provisioning workflows and processes, troubleshooting and resolving issues that impact service delivery. Implement changes and updates to provisioning rules and configurations as required by business needs. Coordinate with internal teams to support new product launches and service modifications. Ericsson Voucher System Operations : Manage the Ericsson Voucher System, ensuring the availability and accuracy of voucher generation, distribution, and redemption processes. Monitor voucher system performance and resolve any issues related to voucher management, including inventory, activation, and usage. Update voucher system configurations and manage voucher campaigns to support marketing and business initiatives. Collaborate with finance and sales teams to reconcile voucher transactions and ensure accurate accounting. Ericsson Customer Integration System (CIS) Operations : Operate and maintain the Ericsson Customer Integration System (CIS), ensuring effective customer data management and integration with other systems. Monitor CIS performance, troubleshoot issues, and implement solutions to maintain system stability and performance. Manage customer data integration workflows and processes, ensuring data accuracy and consistency across systems. Work with IT and customer service teams to support customer data requirements and enhance system capabilities. System Monitoring and Reporting : Utilize monitoring tools and dashboards to proactively monitor the health and performance of all systems, identifying potential issues before they impact operations. Generate regular reports on system performance, incidents, and changes, providing insights and recommendations for continuous improvement. Analyze system data and metrics to identify trends, potential risks, and opportunities for optimization. Incident and Problem Management : Respond to system incidents and outages, performing root cause analysis and implementing corrective actions to restore services. Maintain incident logs and problem records, documenting issues and resolutions to improve future incident response. Collaborate with internal and external stakeholders to manage escalations and communicate status updates during major incidents. Documentation and Compliance : Maintain comprehensive documentation for all systems, including configuration details, process flows, troubleshooting guides, and operational procedures. Ensure all system operations are compliant with company policies, industry standards, and regulatory requirements. Participate in audits and assessments to demonstrate system compliance and operational excellence. Qualifications : Bachelor’s degree in Telecommunications, Information Technology, Computer Science, or a related field. 4+ years of experience working with Ericsson Charging System, Mediation System, Provisioning System, Voucher System, and CIS or similar telecom platforms. Strong understanding of telecom operations, including real-time charging, mediation, provisioning, voucher management, and customer integration. Proven experience in system operation, maintenance, and troubleshooting in a telecom environment. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Ability to work effectively in a fast-paced, dynamic environment.