Admin & Employee Experience Executive

Admin & Employee Experience Executive Apply Overview Position Type Full Time Apply Description Position Overview: The Admin & Employee Experience Executive serves as the virtual front desk and first point of contact for US staffing candidates, employees, clients, and external stakeholders. This role plays a critical part in delivering a positive and professional experience by managing inbound communications, supporting recruitment activities, facilitating employee inquiries, and ensuring seamless interactions across the organization. The ideal candidate is customer-focused, highly organized, technologically savvy, and passionate about creating exceptional candidate and employee experiences. How You Make a Difference: Responsibilities Serve as the primary point of contact for US inbound calls, emails, chat inquiries, and other communications related to employment opportunities, candidate support, and employee experience initiatives. Manage and respond to candidate inquiries regarding job openings, application status, interview scheduling, onboarding requirements, and company processes. Conduct follow-up communications with candidates throughout the recruitment lifecycle, ensuring a positive and engaging candidate experience. Guide job seekers through the company website, career portal, application process, and onboarding procedures. Connect candidates with recruiters, hiring managers, and internal stakeholders to ensure timely resolution of questions and concerns. Provide accurate information regarding job opportunities, hiring timelines, company policies, and recruitment procedures. Support employee experience initiatives by responding to administrative requests and directing employees to appropriate departments and resources. Assist with onboarding coordination, new hire communications, document collection, orientation scheduling, and employee engagement activities. Maintain accurate records of candidate and employee interactions within applicant tracking systems (ATS), CRM platforms, HRIS systems, and other internal databases. Collaborate with recruiting, HR, operations, and leadership teams to ensure exceptional service and timely follow-up on inquiries. Monitor shared inboxes, communication channels, and support queues to ensure prompt response times and service excellence. Assist with scheduling interviews, meetings, training sessions, and other employee or candidate-related activities. Support employee engagement programs, recognition initiatives, surveys, and internal communications efforts. Escalate complex issues appropriately while maintaining professionalism, confidentiality, and a solution-oriented approach. Identify opportunities to improve candidate and employee experiences through process enhancements and service improvements. Maintain a thorough understanding of company services, organizational structure, employment opportunities, and internal processes. Ensure all interactions reflect the company's values, professionalism, and commitment to exceptional service. Qualifications What You’ll Need: Qualifications Education Bachelor’s degree preferred or equivalent blend of education and work experience in the staffing industry or other related industry. Experience: 2+ years of experience in customer service, employee experience, human resources, recruitment coordination, administration, front desk operations, or a related support role. Experience supporting candidates, employees, customers, or clients in a fast-paced, service-oriented environment. Prior experience working within US staffing, recruiting, HR, or professional services organizations is preferred. Experience managing high volumes of inquiries while maintaining professionalism and responsiveness. Skills: Proficiency with Microsoft Office Suite including Outlook, Word, Excel, PowerPoint, and Teams. Experience using Applicant Tracking Systems (ATS), CRM platforms, HRIS systems, and online job boards. Ability to navigate websites, candidate portals, communication platforms, and cloud-based business applications. Familiarity with scheduling software, virtual meeting platforms, and customer support systems. Strong data entry and record management skills with attention to accuracy and confidentiality. Experience leveraging AI-powered productivity and communication tools is a plus. Exceptional verbal and written communication skills with a professional and friendly demeanor. Strong customer service mindset and commitment to delivering an outstanding candidate and employee experience. Excellent organizational, administrative, and multitasking abilities. Strong interpersonal skills with the ability to build positive relationships across all levels of the organization. Ability to prioritize competing demands while maintaining accuracy and attention to detail. Self-motivated and capable of working independently in a virtual or hybrid work environment. High level of professionalism, discretion, and ability to handle confidential information appropriately. Strong problem-solving abilities with a proactive and resourceful approach to service delivery.