Admin VA - NDIS Allied Health

This is a remote position.

Key Responsibilities

• Run the shared admin Outlook inbox, replying to clients, plan managers and support coordinators and escalating anything you're unsure of.
  

• Prepare, send and chase service agreements and renewals in Splose, roughly 12 to 15 a week, and confirm funding with plan managers.
  

• Log every alert and client communication to the correct client file and keep Asana tasks current.
  

• Flag expiring agreements to therapists early enough to renew before expiry.
  

• Record Loom walkthroughs and write an SOP for every task you take on.
  

• Build simple Canva resources for clients and referrers from direction provided.
  

• Suggest improvements and automations, and trial them only once approved.
  

Requirements

Must-Have Qualifications

Before you apply, confirm:

• You have proven admin experience managing a shared inbox and client queries.
  

• Your written English is strong, clear and warm.
  

• You're comfortable with Outlook and task tools like Asana, and quick to learn new systems.
  

• You've written procedures or documented processes before.
  

• You can work 9am to 2pm AWST, Monday to Friday, with a reliable laptop, headset and stable internet.
  

Nice-to-Have Skills

• NDIS, healthcare or practice management software experience
  

• Canva or basic design
  

• Workflow automation tools