Administrative Assistant

• Answer incoming telephone calls in a professional, courteous, and timely manner and appropriately route calls to the correct department, team member, or clinic location.
• Take accurate messages when the appropriate team member is unavailable and ensure timely follow-up.
• Schedule, reschedule, and cancel patient appointments in accordance with clinic scheduling protocols.
• Assist patients in selecting the appropriate appointment type based on the services requested.
• Maintain accuracy when entering appointment information into the electronic medical record (EMR) or scheduling system.
• Send patient portal enrollment or access links as appropriate.
• Send authorized X-ray or diagnostic imaging links to patients using established procedures.
• Assist with administrative tasks that support daily urgent care operations.
• Enter and update patient information accurately in the EMR and other designated systems.
• Assist with patient forms, documentation requests, and administrative correspondence.
• Follow established workflows for medical records and document requests.
• Provide a welcoming, professional, and service-oriented experience to patients and callers.
• Handle difficult or frustrated callers with professionalism, empathy, and appropriate de-escalation techniques.
• Maintain strict confidentiality of patient, employee, employer, and business information.
• Follow HIPAA and all applicable federal, state, and organizational privacy and security requirements.
• Additional duties as specified

• High school diploma or equivalent required.
• Prior experience in healthcare, urgent care, medical office, customer service, call center, or administrative setting preferred.
• Experience with electronic medical records (EMR/EHR) preferred.
• Strong computer and technology skills.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize competing demands.
• Strong attention to detail and accuracy.
• Ability to maintain patient confidentiality and handle protected health information appropriately.
• Ability to work independently in a remote environment while remaining responsive and accountable to the team.

PS: It’s All About You!

American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.

Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.

We are an Equal Opportunity Employer.