Administrative Assistant for a Plumbing & HVAC Services Company in the US (Home Based Full Time)

Client Information The Client is a family-owned and operated plumbing, heating, drain cleaning, and sewer company. Job Description • Follow up on annual maintenance agreements within HCP through email, text, and phone calls. • Schedule maintenance appointments and remind customers of upcoming services. • Retain customers by explaining the benefits of maintaining their annual maintenance agreement. • Respond to positive Google reviews. • Run the weekly technician sales report every Monday. • Monitor the daily dispatch board to ensure technicians are on time or identify when they are running early or late. • Monitor the HCP inbox and respond to customer inquiries as needed. • Assist with answering incoming calls. • Take ownership of day-to-day operational and customer service tasks to allow management to focus on other initiatives. Must Haves • Strong verbal and written communication skills for email, text, and phone communication. • Ability to schedule appointments and follow up with customers. • Ability to discuss and explain the benefits of annual maintenance agreements to customers. • Ability to respond professionally to customer reviews and inquiries. • Comfortable monitoring multiple systems, including HCP, the dispatch board, and inboxes. • Ability to run and manage weekly reports. • Strong organizational and multitasking skills. Home Office Requirements Please only apply for this role if you have the following home office requirements: · Perfectly working headset and webcam · Stable internet connection of at least 25 Mbps ~ 50 Mbps · Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later · Quiet room with no distractions or background noises · A backup plan if the power goes out or if your internet connection becomes unstable during your shift Only applicants meeting the strict criteria above will be contacted. Connect With Us https://virtualcoworker.com.ph https://virtualcoworker.com/our-culture https://www.facebook.com/virtualcoworker https://www.linkedin.com/company/virtual-coworker