Administrative Assistant I - Virginia Connections Academy

School Summary

Virginia Connections Academy is a tuition-free online public school available to students throughout the state. Authorized by the Scott County School Division, Virginia Connections Academy is state certified and open to students from all over Virginia. Virginia Connections Academy strives to create an inclusive environment that welcomes and values the diversity of the people we serve. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity. The mission of Virginia Connections Academy is to help each student maximize his or her potential and meet the highest performance standards through a uniquely individualized learning program.

Position Summary and Responsibilities

Working a hybrid model from the office in Bristol, VA and your home office, the Administrative Assistant I- Records is responsible for daily administrative tasks of the school such as answering phones and emails, receiving visitors, assisting the Principal, leadership team and teachers with administrative tasks, filing and other duties as assigned.

The Administrative Assistant I- Records will be responsible for the successful completion of the following tasks:

• Collecting and maintaining all student records;
• Entering data into the online student information system;
• Generating reports;
• Answering the phones;
• Ownership of school's Efax;
• Scheduling appointments;
• Speak with Parents and Students;
• Maintain Calendars;
• Travel to Testing and required in-person events (may include overnight);
• Responsible for uploading and communication of all state test scores;
• Uploading rosters to third party platforms;
• Assist school Principal with a wide variety of daily responsibilities; and
• Additional duties as assigned.

Requirements

Communication:

• Communicates clearly both verbally and nonverbally, using professional grammar and style, appropriate and consistent with the mission of the school.
• Listens effectively and knows how and when to ask questions to acquire needed information.
• Provides and receives feedback in a professional, constructive manner.
• Demonstrates respect and professionalism for the diversity of all internal and external customers.
• Use discretion when working with sensitive information, including academic records, enrollment and withdrawal documentation, disciplinary records, special education-related documentation, and other protected student information.
• Please note, if given a job offer, 2-step authentication is required to login to all systems.

Customer Service:

• Engages customers, anticipates their needs, and takes steps to resolve them in a timely manner; gives high priority to customer concerns and requests.
• Takes initiative on behalf of customers and provides customer options while maintaining school and corporate policies and aiding in a sensitive and confidential manner.
• Is flexible, service-oriented, approachable, respectful, and courteous. Works cooperatively with others to achieve customer satisfaction.
• Assists all stakeholders, including co-workers, administrators, board members, etc. and treats them as customers.

Knowledge:

• Applies knowledge and skills to tasks successfully. Maintains and improves technical skills to perform job duties; seeks out appropriate trainings to acquire mastery of current and new responsibilities and computer applications. Recognizes errors and makes corrections or informs others as appropriate.
• Has technical proficiency in required programs (Microsoft, Google, etc.) and applications including word processing, security, communications, web-browser, spreadsheet, Connexus, and related software applications. Demonstrates familiarity and comfort with PC hardware, software and peripherals and can troubleshoot basic problems.
• Ability to collect and analyze relevant data to make accurate and timely decisions on a variety of issues.
• Can develop and maintain an effective and efficient filing system. Sets up monitoring and review to ensure that data entry tasks are completed on time with 100% accuracy. Maintains data security, as instructed by supervisor and required by law.
• Demonstrates a strong understanding of and consistent adherence to FERPA requirements and the appropriate protection, handling, and confidentiality of Personally Identifiable Information (PII).

Professionalism:

• Committed to the mission and goals of the school and behaves in accordance with all school rules and regulations.
• Exhibits both the skills and the sincerity to do the job. Demonstrates pride in quality of work, is collaborative in approach, trustworthy, and has a team mindset where the well-being of the team is a priority over individual tasks.
• Handles conflict appropriately; able to disagree without hostility.