Administrative Officer - IT (ConnectWise and MSP Experience) | Hybrid

You know that feeling when a meeting ends and everyone says, “Great discussion,” but nothing actually happens after?

You’ll make sure that never happens again!

The Administrative Officer (we call this role a TAM Support Officer) is the operational backbone of our Client Services team in New Zealand. You’ll work alongside our Technical Account Managers and GMs to ensure client accounts run smoothly, professionally, and without friction. That means keeping agreements tidy, quotes accurate, invoices tracked, tickets moving, dashboards current, and meetings documented properly.

This is not a repetitive admin role. It’s dynamic, varied, and occasionally chaotic, like Ortigas traffic before a long weekend. But if you love structure, follow-through, and being the person who quietly keeps everything aligned, you’ll thrive here.

You’ll bring clarity where there’s noise, momentum where there’s delay, and calm where there’s urgency. And yes, people will absolutely rely on you.

About First Focus

First Focus is Australia’s number one mid-market MSP, recognised by Cloudtango as the #1 MSP in Australia for eight consecutive years. We have 330+ staff across Australia, New Zealand, and the Philippines, and over 15 years of steady growth behind us.

We hire capable adults and treat them like capable adults. We are transparent, supportive, and focused on doing good work without politics or drama.

Our values are simple and real:

• Live Curiously
• Be the Solution
• Win Together
• Never Stop Growing

You’ll feel informed, aligned, supported, and rewarded for strong performance. That’s not marketing fluff, that’s how we operate.

Why You’ll Love This Role

• Every day is different, no repetitive data-entry purgatory
• You’ll work across operations and commercial support, not just one tiny function
• Supportive leadership without micromanagement
• You’ll see visible impact in how accounts perform
• Real growth, real responsibility, real ownership

If you prefer growth over comfort and ownership over being told what to do, this is your lane.