Administrative Program Assistant: Customer Service Representative

Department:

Office of Admissions

Special Instructions to Applicants:

When applying you will be required to attach the following electronic documents:

1) A resume/CV; and

2) A cover letter indicating how your qualifications and experience have prepared you for this position.

Starting salary will be commensurate with skills, education, and experience.

For additional information please contact: Cheyenne Pulsipher at Cheyenne.Pulsipher@oregonstate.edu or 541-737-5686.

Job Summary:

This recruitment will be used to fill one full-time Administrative Program Assistant: Customer Service Representative position for the Office of Admissions at Oregon State University (OSU).

Key Responsibilities:

• Exercise creative problem solving and collaboration to resolve errors in document imaging, application completion, or stalled files in evaluation process.

• Upload and index application documents into a document imaging system.

• Handle and respond to high volumes of chat requests for information throughout daily operations, potentially managing multiple chats simultaneously.

• Regularly interact with applicants, students and colleagues regarding potential and awarded transfer credits.

• Load test data, collect and distribute mail, process non-degree and professional program applications, application fee refunds, and Advanced Tuition Deposit checks.

• In absence of set parameters or guidelines, make independent decisions on accuracy of data and when to resolve versus report errors, with the understanding this decision may affect data integrity, influence student yield, or revenue for Oregon State University.

• Provide training on processes, policies, and decision making to student staff team.

The Office of Admissions is responsible for the recruitment of prospective students, processing applications, responding to inquiries regarding admission and general information, and processing articulation of transfer credits for individuals applying to and attending Oregon State University.

The primary purposes of this position are to provide excellent customer service, answer inquiries, and bring resolution to issues via phone, email, live chat or through in-person interaction and to maintain accurate student application information and documentation. This position assists with the processing of documents and applications and applies state, university, office and system regulations and requirements to all processes

Qualifications:

Required Qualifications:

Three years of office experience which included two years at full performance level and experience generating documents; and Lead work responsibility or coordination of office procedures.

Additional Required Qualifications:

• Customer service experience, specifically in a high paced work environment with constant interruptions to the daily tasks/projects assigned.
• Experience answering a high volume of phone calls and emails.
• Strong communication skills, both verbal and written.
• Experience with a fast-paced, time sensitive environment
• Ability to multi-task and stay focused.
• Experience in providing and receiving information in person, by phone, or electronically.
• Competent using Microsoft Windows, email, word processing, and spreadsheets. Able to independently research, assess, and retrieve information from the internet.

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

Preferred Qualifications

• Experience in fee processing.

• Experience with the Slate application system, Banner student information system, OnBase document imaging system, and with application processing.

• Ability to explain information regarding specific programs or services provided by the University and provide in-depth technical information regarding policies, procedures, and programs.

• A demonstrable commitment to promoting and enhancing diversity.

• Three years of office experience which includes experience generating documents and coordination of office procedures.

• Type 50+ words per minute.

Working Conditions/Schedule:

Applicant must be able to carry 50lb.
Sitting/standing at a keyboard/computer/workstation for the majority of a workday.

Salary Range:

$20.98 - $31.63

Anticipated Start Date:

2026-11-16

Anticipated End Date:

When applying, please keep in mind this posting will close at 11:59 pm the night before the posted "end date". Applications MUST be submitted prior to this deadline.

We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.

OSU will conduct a review of the National Sex Offender Public website prior to hire.

OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. If this position has “critical or security-sensitive” responsibilities and/or driving duties and you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our Background Checks website including the for candidates section for more details. If you have questions or concerns about the pre-employment check, please contact OSU’s Employee and Labor Relations team at employee.relations@oregonstate.edu.

Attention: Current Employees

Do not apply via the OSU Career site. Instead, please login to your regular Workday account and visit the Jobs Hub to apply.

EEO Commitment

We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.

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Why OSU?

Working for Oregon State University is so much more than a job!

Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.

FACTS:

• Top 1.4% university in the world
• More research funding than all public universities in Oregon combined
• 1 of 3 land, sea, space and sun grant universities in the U.S.
• 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties
• 7 cultural resource centers that offer education, celebration and belonging for everyone
• 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates
• 35k+ students including more than 2.3k international students and 10k students of color
• 217k+ alumni worldwide
• For more interesting facts about OSU visit: https://oregonstate.edu/about

Locations:

Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.

Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.

Total Rewards Package:

Oregon State University offers a comprehensive benefits package with benefits eligible positions that is designed to meet the needs of employees and their families including:

• Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.
• Free confidential mental health and emotional support services, and counseling resources.
• Retirement savings paid by the university.
• A generous paid leave package, including holidays, vacation and sick leave.
• Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.
• Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.
• Optional lifestyle benefits such as pet, accident, and critical care insurance, giving you peace of mind and the support you need to thrive in all aspects of your life.

Future and current OSU employees can use the Benefits Calculator to learn more about the full value of the benefits provided at OSU.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is a) in response to a formal complaint or charge, b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or c) consistent with the contractor’s legal duty to furnish information.

Disability Accommodation

At Oregon State University, no qualified person shall, solely by reason of disability, be denied access to, participation in, or the benefits of, any program or activity operated by the University. If requested, OSU will provide reasonable accommodation to applicants in order to provide access to the application, interviewing and selection process. You are not required to note the presence of a disability on your application to receive an accommodation. Please request any reasonable accommodations for disability as early as possible in the application and search process. Requests may be directed to the hiring unit, or to the Office of Equal Opportunity and Access at (541) 737-3556. See Request an Accommodation Procedures for the OSU policy.

Title IX Statement

Oregon State University, in compliance with state and federal laws and regulations, including Title IX and its regulations, does not unlawfully discriminate and prohibits discrimination in any education program or activity that it operates, including in academic admissions and employment. The university prohibits unlawful discrimination on the basis of age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin (including ancestry and ethnicity), citizenship, marital or family status, pregnancy or related conditions, disability, genetic information, protected veteran status / service in the uniformed service, or any other status protected by law or OSU policy.

Inquiries about Title IX may be referred to OSU’s Title IX Coordinator, the U.S. Department of Education’s Office for Civil Rights (link to https://ocrcas.ed.gov/contact-ocr), or both. OSU’s Title IX Coordinator is the Executive Director of the Office of Equal Opportunity and Access (EOA). For information on OSU’s nondiscrimination policy and procedures, including how to report information about conduct that may constitute discrimination or make a complaint of sex discrimination under Title IX, contact EOA by phone: 541-737-3556, email: equal.opportunity@oregonstate.edu, mail/location: 330 Snell Hall, Corvallis OR 97331, or visit EOA’s website: eoa.oregonstate.edu.

Know Your Rights / OFLA / FMLA

Know Your Rights

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Department of Labor Family and Medical Leave Act: