Administrative Virtual Assistant / CSR

Job Description This is a remote position. Our client is looking for an Administrative Virtual Assistant They operate in a service-based industry and have continued to grow in recent years by strengthening operational processes and delivering reliable, customer-focused support across their markets. This role supports daily operations by handling customer communications, scheduling, and administrative coordination. The ideal candidate is organized, friendly, detail-oriented, and comfortable managing multiple priorities while serving as a key point of contact for customers and internal teams. Responsibilities Handle inbound customer calls, texts, and emails, providing clear, professional, and friendly support. Contact warm leads to follow up on service requests and appointment availability. Schedule and reschedule service appointments, coordinating closely with the service team. Update schedules as changes occur and proactively communicate adjustments to customers and technicians. Act as a liaison between customers, service crews, and vendors to ensure smooth coordination. Review invoices and estimates for accuracy and organization. Maintain orderly digital files and administrative records. Assist with weekly reporting and tracking of key operational numbers. Support general office administration tasks to keep operations running efficiently. Requirements Previous experience in customer service, administrative support, or virtual assistant roles. Strong verbal and written English communication skills. Comfort handling phone-based customer interactions, including warm leads and inbound calls. Excellent organizational skills and attention to detail. Ability to multitask and manage changing priorities. Confidence using scheduling systems, CRMs, and office productivity tools. Qualifications Experience in service-based or operations-focused environments. Familiarity with appointment scheduling and customer coordination. Strong problem-solving skills and a calm, patient approach to customer interactions. Ability to work independently while collaborating with a remote team. Benefits Full-time position 100% remote Stable, long-term opportunity Hands-on role with visibility into operations and customer experience