Administrator Suport Clienți și Onboarding

At Giant Group we have an exciting opportunity for Administrator Suport Clienți și Onboarding (in UK known as Client Onboarding Administrator) to join our growing team.

Job Title: In UK known as Client Onboarding Administrator

Department: PEO Onboarding

Location: Remote, Romania

Salary: 7000 RON gross per month

Hours: 40hrs, 9 hrs per day, Monday – Friday 11:00am – 8:00pm (Romanian time)

Tenure: Permanent

Deadline to apply: 25th September 2026

Please upload your CV in English. Strong English communication skills are essential for this role.

About us

We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.

To understand more about Giant Group and our services please browse our website at: www.giantgroup.com

About the role

Employed by Native Teams in Romania, you will work as the Client Support Administrator for Giant Group in UK.

As a Client Support Administrator, you will play an important role in delivering a seamless and positive onboarding experience for both clients and workers. You will ensure that all worker-related processes are completed accurately, efficiently and in line with compliance requirements. Your role will directly contribute to delivering a first-class support service, helping to build strong client relationships and ensuring that clients and workers receive a professional, responsive and consistent experience throughout the onboarding journey.

Key responsibilities of the role include:

1. Manage shared inboxes, ensuring emails and queries are picked up and resolved promptly, while keeping clients informed and updated throughout.
2. Manage the worker onboarding and offboarding process, including but not limited to accurately adding worker data and contracts, processing extensions, amendments and terminations, and providing clients with access to timesheet portals. Ensure all processes are completed within agreed service level agreements (SLAs) and that relevant KPIs are consistently met.
3. Complete Right to Work and compliance checks for workers, ensuring all required documentation is verified via IDVT/Teams call and compliance requirements are met before workers are paid.
4. Maintain accurate and up-to-date records of client and worker information, ensuring all data is recorded correctly and maintained in line with company processes and requirements.
5. Support and coordinate with Senior Team members on ad-hoc tasks, projects and activities as required, contributing to the smooth and efficient operation of the team.

Your ideal experience & competencies

Ideally, you will have at least one year’s experience in customer service and/or administration, with experience working to and delivering against service level agreements (SLAs).

To excel in this role, you will need a strong understanding of what exceptional customer service looks like, along with enthusiasm, a positive attitude and a genuine commitment to delivering a high-quality service. You will need to demonstrate resilience, emotional intelligence and strong written and verbal communication skills, together with the ability to remain calm and professional when dealing with challenging situations or periods of high workload.

• Excellent organisational and time-management skills, with the ability to manage multiple tasks and deadlines efficiently and prioritise effectively, particularly during extremely busy periods.
• Ability to work effectively as part of a team, while also demonstrating initiative and confidence in working independently when required.
• Exceptional attention to detail, ensuring worker and client data is accurate, complete and kept fully up to date.
• Proficiency in Microsoft Office, particularly Microsoft Excel.
• Commitment to Giant’s People Values, with an understanding of what they mean in practice and a genuine desire to demonstrate and uphold these values in your day-to-day work.

Employee Benefits

• Paid Annual Leave: 21 working days of paid vacation per year.
• Public Holidays: Paid leave on nationally recognized public holidays.
• Leave-Related and Social Benefits: Includes holiday allowance, employer social contributions.
• Paid Sick Leave: Time off with pay during illness, in line with legal requirements.
• Maternity Leave: Paid leave for mothers around the time of childbirth, as per legal requirements.
• Paternity Leave: Paid leave for fathers following the birth of a child, as per legal requirements.

All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.