Admissions Advisor I

Columbia Southern University Job Description Job Title: Admissions Advisor I Department: Admissions Reports to: Admissions Supervisor FLSA: Non-Exempt Hours: Monday–Thursday 8:00 AM–5:00 PM (onsite), Friday 8:00 AM–5:00 PM (remote) with a scheduled Saturday rotation Location: Orange Beach, AL Job Summary The Admissions Advisor I serves as the first point of contact for prospective online students and plays a critical role in guiding them toward achieving their educational goals. This position requires exceptional communication skills, the ability to manage a heavy volume of inbound and outbound calls, and proficiency in navigating multiple CRM systems to ensure accurate and timely follow-up. Essential Job Tasks (Additional duties may be assigned.) Engage with prospective students to discuss degree options, program requirements, and timelines for enrollment based on their educational and professional goals. Manages high-volume inbound and outbound calls, emails, texts, chats, and other communication channels, ensuring timely follow-up on all inquiries. Provides clear, accurate information regarding application steps, enrollment procedures, class schedules, and university policies while maintaining exceptional customer service. Assists prospective students in completing applications and preparing for successful enrollment. Utilizes and updates multiple CRM systems and internal databases to maintain accurate records, including contact details, academic history, interaction notes, and required documentation. Collaborate with other university departments to support student needs and ensure seamless admissions experience. Maintains consistent availability for scheduled appointments and the call rotation while responding promptly to internal and external communications. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Knowledge, Skills & Abilities Knowledge English Language: Strong grammar, composition, and professional communication. Computer Skills: Proficiency with basic computer processes, including word processing, email, and web browsing. Microsoft Office: Experience with Word, Excel, and Outlook. CRM Systems: Ability to work within multiple CRM platforms, track interactions, and manage student data efficiently. Customer Service: Understanding of quality service principles, needs assessment, and customer satisfaction practices. Clerical Practices: Knowledge of administrative procedures, file management, and record-keeping. Skills High-Volume Communication: Comfortable handling a large volume of calls and messages across various communication channels. Problem Solving: Ability to analyze information, identify issues, and resolve concerns in a timely and professional manner. Quality & Accuracy: Strong attention to detail with commitment to improving processes and ensuring accuracy in student records. Dependability: Reliable, punctual, accountable, and committed to meeting deadlines and departmental goals. Adaptability: Able to adjust to changing priorities, processes, and student needs while maintaining composure. Time Management: Efficiently manages workload, prioritizes tasks, and meets productivity expectations. Abilities Written & Oral Expression & Comprehension: Ability to clearly interpret and communicate information in writing. Strong speaking and listening skills with the ability to explain complex information in an accessible way. Education & Experience High school diploma or equivalent required; bachelor’s degree preferred . Experience in high-volume customer service , call centers, enrollment/admissions, or similar roles preferred. Experience working with multiple CRM systems preferred. Equipment & Software Used Office equipment such as computers, telephones, printers, copiers, and fax machines. Software including Microsoft Word, Excel, Outlook, Blackboard, and internal CRM/database platforms. Secure, reliable internet connection required for remote workdays. Work Environment Work is performed onsite in a traditional office setting. Remote workdays require a dedicated workspace free from noise and distractions. Employees may work in an environment with fluorescent lighting. Reasonable accommodations may be provided as needed. Supervisory Responsibilities This position does not include supervisory responsibilities. Pay Transparency Statement In accordance with applicable state and local pay transparency laws, applicants who reside in a jurisdiction with designated pay transparency requirements and for whom this position is available on a remote basis may be entitled to receive additional information regarding the compensation range and benefits associated with this role. Such information will be provided upon request, as required by law. Please contact [email protected].