Advice Quality & Training Specialist

Advice Quality & Training Specialist 12 Month Fixed Term Contract OPEN TO PART TIME HOURS About Y TREE We are a rapidly growing WealthTech business that is re-defining how individuals and families connect and engage with their money. We provide our clients with control over their personal finances, enhancing their ability to achieve their financial and life aspirations. We are harnessing sophisticated portfolio analytics, innovative behavioural psychology and cutting-edge UX/UI to create a revolutionary experience and transformational outcomes for our users. The business was founded in 2017 by three successful entrepreneurs and business-builders with diverse experiences and skill-sets in Technology, Corporate Advice and Investment Management and is backed by some of Europe’s leading investors. Overview The Advice Quality & Training Specialist protects and raises the quality of the advice we give, and builds the team's capability to deliver it. Working within the Client Team's Quality Assurance and Learning & Development frameworks, this role delivers the day-to-day running of the suitability review programme (under the control of the Head of Client Team and the Head of Risk & Compliance), performs first-pass checks on advice sign-offs, keeps our procedures and knowledge base accurate, and designs and delivers technical training to our analysts. The Role Suitability & advice-quality assurance Deliver the day-to-day running of the annual suitability review programme: scheduling, pulling files, executing file reviews across the pods, maintaining the live Issues & Actions tracker, drafting findings for review, and chasing remediation to closure. Perform first-pass review of advice checklist sign-offs: clear standard cases within defined criteria, and flag high-risk or borderline cases for senior sign-off against a written trigger. Audit operational-risk incidents for recurring patterns and propose systemic fixes. Guardrail: ownership of scope, grading standard and final sign-off remains with the Head of Client Team and Head of Risk & Compliance. This role carries out the work under their supervision, with no independent grading or final sign-off, and escalates high-risk cases immediately. Training & knowledge (Learning & Development) Design and deliver technical training and coaching for analysts on the concepts behind our advice (for example pensions, CGT, suitability, the advice building blocks). Own the drafting and upkeep of procedure guides, technical briefing notes and training materials, and maintain the Client Team knowledge base (Hub / Confluence), working within the knowledge architecture owned by the Lead (GitHub / Y-oda). Change & proposition support Support the rollout of new propositions (the Family Members Service, FICs & Trusts) led by the Lead, building and releasing reusable process templates. About You Technical Skills Level 4 Diploma in Regulated Financial Planning (or working toward it), or an equivalent paraplanner / advice / compliance background. A sound understanding of FCA requirements, Consumer Duty and suitability. Strong technical writing and the confidence to teach; comfort with AI tools, GitHub and Confluence. Skills to Demonstrate Translating complex strategy and compliance into clear documentation and training. Sound judgement about when to clear, when to flag and when to escalate. Structured, empathetic communication. Personal Characteristics Exceptional attention to detail and real satisfaction in bringing order to messy data. Analytical, root-cause thinking. Persistent, collaborative communication, including chasing external providers. Comfortable working alongside non-technical colleagues, and able to explain a data problem in plain English. Curious about how a business actually works — who relies on what, and what breaks when it's wrong. A habit of noticing a manual, repetitive process and fixing it without being asked. What's in it for you? Once eligible, you'll be able to enroll onto our private healthcare plan through Vitality. This includes perks like 50% off premium gym memberships and access to their exclusive rewards programme. Support for your mental health and wellbeing through our employee assistance programme. 25 days of annual leave per year. This is 25 days each year where we expect you to turn your phone off and switch off; we would never ask you to book leave for a doctor's appointment or to see your children's school plays. Regular team socials to help you switch off from work and get to know your colleagues in an environment away from your desk. We ensure socials are well-balanced and offer a variety of activities to suit different needs so you always feel welcome. A welcoming, dog-friendly London office with appropriate spaces to cater for those with varying needs in the form of various breakout spaces and silent booths. As well as, a range of family-friendly policies, support towards professional qualifications, electric car schemes and more! Our mission at Y TREE is to build diversity in our teams; diversity of thought, culture, backgrounds and perspectives. Please come as you are and let us know if there are any reasonable adjustments we can make to support you in your application process. Additionally, if you don't feel you meet 100% of the requirements please apply anyway if you feel you can demonstrate your suitability to the role. Please note, that sponsorship is not available for this role. Department Client Team Locations London Remote status Hybrid