Advice Worker (CE participant)

Advice Worker, Community Employment (CE) This is a Community Employment vacancy, to confirm you are eligible please contact your local Department of Social Protection . Applicants must provide suitable references and be prepared to undertake Garda Vetting where applicable. Purpose of job: To work as part of a vibrant team, in a busy office environment, providing efficient and effective advice and advocacy services to people who contact Threshold with housing problems, with an emphasis on helping people to help themselves. MAIN TASKS AND RESPONSIBILITIES Working with service users. Establish full details of query. Explore with and advise caller of all options and their possible effects. Help caller choose course of action. Provide caller with accurate information using agency information resources. Support callers in taking action themselves. If appropriate, undertake follow-up work on behalf of caller, including advocacy and mediation or referral to other agency. Keep accurate records of work with clients. Development, training and administration. To keep up-to-date with information resources and technology and with relevant legislation, policies and practice. In consultation with other staff members, identify staff training and development needs. To contribute to Thresholds research and lobbying function; particularly by identifying queries which have wider implications. To attend training sessions and participate in staff meetings. To maintain and develop links with other relevant agencies to share in the necessary administrative and domestic tasks (including updating information, filing, compiling statistics). Skills Requirements A level of basic IT skills to include Word and operation of a busy email account is essential. A commitment to customer service and willingness to help people experiencing housing problems. Communication skills both written and verbal. Team work. Commitment to learning and development. Induction and ongoing training will be provided both in-house and externally