Adviser Key Account Manager

Adviser Key Account Manager APPLY NOW Manage key adviser relationships and deliver exceptional service experiences Be part of a reputable insurance company that invests in its people Flexible hybrid work arrangements, attractive salary, bonus, insurances, and generous leave benefits Partners Life is one of New Zealand’s largest life and health insurance companies. As part of the Dai-ichi Life Group, a leading global insurance provider, we are writing our next chapter of growth and opportunity. We know the industry needs bold thinkers and passionate people to help reshape the future of insurance, and that is exactly who we are looking for. We are committed to doing things differently, lifting industry standards, challenging the status quo, and delivering real value through innovation and personalised advice. If you are looking to join a company that’s redefining the insurance landscape and backed by the strength of a global group, Partners Life is the place to grow your career and make a real impact. About the opportunity We are on a growth journey and are seeking two Adviser Key Account Managers to join our busy New Business & Underwriting department within Operations. In this role, you will manage adviser relationships and deliver a high-quality day-to-day service across key adviser accounts. You will play an important role in coordinating pipeline activity, managing adviser expectations, supporting service delivery, and helping applications progress smoothly through the New Business and Underwriting pipeline. You will also build strong relationships and partner closely with external advisers, Distribution, Underwriting and New Business teams to remove obstacles, identify pipeline blockers, support consistent ways of working, and deliver strong service outcomes. As an Adviser Key Account Manager, you will be responsible for: Managing adviser portfolios and building trusted relationships. Proactively coordinating pipeline activity, risks and adviser expectations to maintain momentum. Delivering consistent service standards and a proactive, high-touch service experience across key accounts. Partnering with internal teams to progress work through the pipeline and resolve issues effectively. Supporting escalation handling and issue resolution for more complex adviser issues and service risks. Providing mentoring and guidance to other team members and contributing to team capability. Identifying and driving continuous improvement in our service delivery. About you You will bring strong relationship management skills, a service-focused mindset, and the ability to manage multiple priorities in a fast-moving environment. You will be confident working with advisers and internal stakeholders, and enjoy using your communication and coordination skills to keep work moving and deliver great outcomes. Additional attributes that may help you succeed in this role: Experience in adviser-facing service, sales support, account management or a similar customer-focused role. A good understanding of underwriting and/or new business onboarding processes would be advantageous. Strong communication and relationship management skills. Ability to manage multiple priorities and coordinate activity effectively. Strong organisational skills and attention to detail. Commitment to continuous learning, improvement and knowledge sharing. What We Offer At Partners Life, we believe our people are our greatest asset and are proud to invest in their growth, wellbeing, and success. Here are just some of the benefits you will enjoy as part of our family (some benefits apply to permanent employees only): Comprehensive training and ongoing support Genuine career development and progression opportunities Participation in our discretionary bonus scheme after 12 months’ service Life insurance and income protection covers at our cost, plus discounted medical insurance (permanent employees only) Birthday leave and long service leave Maternity leave salary top up, reduced hours options, and secondary parental leave Flexible hybrid working arrangements Modern office with a stunning view in the heart of Takapuna Apply now! If this sounds like the opportunity you’ve been waiting for, APPLY online with your CV and cover letter (optional) highlighting your relevant skills and experience. To be eligible to apply for this role, you must have the legal right to work in New Zealand. We are not engaging recruitment agencies for this role. Department Operations - New Business Processing (ONEWBS) Locations Auckland Office Remote status Hybrid