Advocate

Healthcare Advocate — Baba At Baba, we believe care needs a copilot. We’re building a companion agent providing day-to-day support for older adults and their families to help guide users through the complexities of health, wellness, and life challenges. As the trusted partner for our users, Baba’s mission is to make care more accessible and dignified. Baba is backed by top tier investors, has a team from MIT, Stripe, McKinsey, and Headspace, and supports thousands of families across assisted living, nursing homes, and at-home settings. www.callbaba.com About the Role As a Healthcare Advocate at Baba, you will walk with patients through their entire health journey, helping them solve challenges, access resources, and pursue their wellness goals. You’ll act as both an empathetic listener and a decisive guide, turning needs into action and ensuring nothing falls through the cracks. This is a remote, 1099 (contractor) role. Compensation is based on hours worked. Our advocates can set their schedule to suit their availability between 9AM ET and 6PM ET. What You’ll Do Develop trusting relationships with patients, grounded in listening, respect, and clarity. Assess the whole person — medical, social, and environmental factors — to pinpoint barriers and needs. Create individualized care plans that integrate medical, social, and behavioral supports. Support patients across a range of needs, including: Connecting to local services (transportation, meal delivery, home care, social supports) Analyzing medical bills and helping with claim appeals or explanations Identifying medication cost savings, co-pay assistance, or formulary options Linking to social support networks (caregivers, community programs, peer groups) Organizing and maintaining medical records, care histories, and provider communication Coaching and supporting patients on best practices for managing conditions and navigating care Document interactions, observations, and patient progress in Baba’s systems with clarity and timeliness. Collaborate with clinical, product, and operations teams to optimize workflows, escalate complex issues, and refine the patient experience. Provide feedback on platform features, tools, and processes to improve Baba’s care copilot capabilities. What You Bring 3+ years’ experience in care management, patient advocacy, case management, or clinical social work (especially working with older adult or Medicare populations). Solid knowledge of Medicare rules, eligibility, benefit structures, claims, and appeals. Deep understanding of Social Determinants of Health (SDOH) and experience working with diverse and underserved populations. Empathy, patience, and strong communication skills— you can explain complex things simply. Comfort working with digital tools, EMRs / care-management software, and adapting to new tech. Commitment to continuous improvement— you’ll raise issues, suggest solutions, and help refine Baba’s model. Organized, proactive, and able to juggle multiple priorities without losing quality. Why Join Baba Help build a new kind of care copilot model— merging tech + humanity to simplify health journeys. Work from where you live, on a flexible schedule, with mission and impact at the core. Be part of a lean, passionate team driving innovation in how people experience care and caregiving.