Agency Assoc Ops Rep

Symetra offers a thrilling chance to become part of our team as an Agency Associate Operations Representative ! About the role As an Associate Operations Representative you will gain a broad range of knowledge in Contracts & Licensing, providing support to distribution partners by accurately reviewing, processing, and answering agent-related requests and inquiries. You will perform complex troubleshooting and resolve service issues with urgency, accuracy and professionalism while effectively responding to inquiries from both internal and external customers. What you will do Serve as a point of contact for agents and back-office members in regard to licensing, appointment status, and other inquiries Support agents, distribution partners, and internal teams through phone, email, and follow-up communication Process appointment requests, agent changes, and status requests accurately and timely Review work items for completeness and resolve basic issues or escalate when needed Maintain strong working relationships with both company personnel and outside clients. Apply established procedures, state and company regulations, and contractual guidelines to daily work Support administrative tasks such as reporting, procedure updates, training, or system testing as needed Why work at Symetra “If you have longed to work for a company that wants to see that you are not a cookie cutter corporate person and see's your value because of that, you should be at Symetra. If you want to be a part of something more than just the company you work for, you should work at Symetra.” Carly J. - Senior. Quality Assurance Analyst “Symetra may not have the same brand recognition as some of our competitors, but we're making some serious strides and that makes for a lot of promotional opportunities combined with great benefits, work-life balance, and a solid work environment.” Kiernan H. - Project Manager What we offer you We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home. Flexible full-time or hybrid telecommuting arrangements Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% Paid time away including vacation and sick time, flex days and ten paid holidays Give back to your community and double your impact through our company matching Want more details? Check out our Symetra Benefits Overview Compensation Hourly Range: $22.00 - $33.95 plus eligibility for Company Annual Bonus Who you are Passionate about delivering outstanding customer service and building trusted relationships with business partners Highly organized and attentive to details, ensuring transactions are processed accurately and efficiently A confident communicator who can optimally handle inquiries, provide updates, and collaborate across teams Thrives in a dynamic environment, balancing multiple priorities while maintaining quality and responsiveness Curious and driven to broaden your knowledge and become a trusted resource in operations We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price; we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit: https://symetra.eightfold.ai/careers Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Please review Symetra's Remote Network Minimum Requirements: As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection: Minimum Internet Speed :100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband." Internet Type : Fiber, Cable (e.g., Comcast/Xfinity, Spectrum), or DSL. NOT Permissible : Satellite (e.g., Starlink), cellular/mobile internet (including hotspots and home wireless services such as Verizon 5G Home, T-Mobile 5G Home Internet, and AT&T Internet Air), any other wireless technology, or wired dial-up. Test your internet speed and confirm your internet connection meets both Symetra’s minimum speed and internet type requirements outlined above. You must meet the requirement to apply. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to comply with verification procedures may result in: Disqualification from the recruitment process Withdrawal of a job offer Termination of employment and other criminal and/or civil remedies, if fraud is discovered #LI-EW #LI-Remote