Epicor Operations Consultant

Apply Job Type Full-time Description At ComTec we conduct our day-to-day business around 4 Simple Core Values: Dedicated to our Employees Passionate about the Customer Do the Right Thing Fire in the Belly If you would like to be a part of bringing those values to life for our team and our customers, please keep reading... JOB SUMMARY: As a member of the Enterprise Systems Group, you will deliver multiple software implementations via consulting activities from kickoff to Go-Live, on time, on budget and to the agreed scope, as well as provide ongoing client support. REPORTS TO: Manager, Enterprise Systems Group DIRECT REPORTS: None ESSENTIAL FUNCTIONS: · Be the trusted advisor to clients on system configuration and implementation, using Epicor’s signature methodology for problem identification, implementation, documentation, testing and training · Communicate with customer to determine needs, and contribute solution design as well as overall business strategy · Interpret requirements data and identify any gaps between current state of purchased modules and desired functionality in future state · Manage project issues and coordinate activities and schedules with both clients and internal team members in order to resolve in an effective and timely manner · Assist with generating quote specifications and proposal generation · Ability to adhere to project timelines and meet Service Level Agreement goals · Provide support for clients in a help desk capacity and assist in troubleshooting application questions · Provide on-site training and consulting for clients if necessary ADDITIONAL RESPONSIBILITIES: · Maintain daily timesheet and expense report entries and submit them accurately and timely · Other duties as required Requirements TECHNICAL SKILLS: · High level (Intermediate) of proficiency in MS Office and SharePoint · Experience (Intermediate) with ERP Solutions such as Infor Visual, Syteline, Epicor, Great Plains, IQMS (DELMIAWorks) etc. SOFT SKILLS & ABILITIES: · Strong written and verbal communication skills · Pleasant and professional demeanor in all client and internal communications · Ability to multitask · Intellectually resourceful with sound judgment and effective decision-making abilities · Independent worker and able to work effectively on daily tasks without direct supervision · Strong organization skills and ability to operate efficiently throughout daily tasks · In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate · Demonstrates empathy with users and professionalism at all times · Work well with clients at all levels · Operates with client satisfaction in mind · Energy, enthusiasm and results-oriented · Strong troubleshooting and analytical skills EDUCATION, EXPERIENCE, & KNOWLEDGE: · Bachelor level degree or equivalent work experience · Minimum 5 years’ experience in a manufacturing environment with solid exposure to an ERP software · Understanding of Manufacturing Operations · Proven success in ERP software project implementation and deployment across multi-business verticals WORK ENVIRONMENT/PHYSICAL DEMANDS: · Use of computer and office equipment · Ability to remain calm in stressful situations · Performs all administrative functions expected at this level ADDITIONAL REQUIREMENTS: · Ability to schedule for evening or weekend work occasionally · Valid driver’s license in your state of residence and reliable personal vehicle LOCATION : We are seeking candidates based in or willing to relocate to the Rochester, Syracuse, or Buffalo areas. Benefits: Competitive salary Relaxed Company Culture Value Recognition and Rewards 9 paid holidays Generous Vacation Allowance Health/Dental/Vision Insurance Life Insurance and LT/ST Disability Birthday Paid time off Company 401K Company laptop & Cell Phone Team Outings & Events Weekly Company Meals Flexible Work/Life Balance Valued Salary Description $75,000-$125,000