Agency Resource Manager

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Salary: £55,000 + car allowance
Location: Remote, with occasional travel across the operational area

About the role

At Evri, we’re all about delivering a better experience for our customers and our people. Behind our operation is a large and flexible workforce that helps us respond to changing demand and deliver millions of parcels across the UK.

We’re looking for an Agency Workforce Manager to lead the end-to-end management of temporary agency labour across approximately 10 to 15 depot and hub locations.

You’ll ensure we have the right quantity and quality of temporary labour, at the right time and at the right cost, through effective agency partner management, workforce planning, forecasting and performance management.

Working closely with operational leaders and agency partners, you’ll lead the development and optimisation of our agency panel, with a strong focus on supplier performance, operational readiness and planning for seasonal and peak trading periods.

You will be accountable for:

• Implementing the Agency Workforce Strategy across your designated area, creating workforce plans and forecasts that ensure temporary labour requirements are aligned to current and future operational demand.
• Managing agency labour supply across approximately 10 to 15 depot and hub locations, supporting 24/7 warehouse and transport operations including warehouse operatives, HGV drivers and van drivers.
• Managing and optimising the regional agency panel, building strong supplier relationships and holding partners accountable for fulfilment, quality, attendance, productivity, compliance and overall performance.
• Planning for peak trading, seasonal demand, new sites and changes in operational volume, ensuring sufficient agency capacity is secured and contingency plans are in place.
• Managing agency spend and commercial performance, including rates, mark-ups, overtime and premium labour, identifying opportunities to improve cost efficiency and reduce unnecessary agency spend.
• Using workforce data, MI and supplier scorecards to monitor performance, identify risks and trends, and drive improvements across fulfilment, retention, attendance and productivity.
• Ensuring agency activity meets contractual, commercial and compliance requirements, including AWR, right to work, GDPR and health and safety.
• Working closely with Depot, Hub and Transport Operations and wider stakeholders to resolve workforce challenges, support operational change and continuously improve the agency workforce model.

Leadership and stakeholder management

You’ll work closely with Depot and Hub Managers, Regional Operations, Transport, Finance, Procurement, HR and Legal to ensure temporary labour is managed as an integrated part of the wider workforce strategy.

You’ll build strong, commercially focused relationships with agency partners and confidently influence operational stakeholders, challenge performance where required and translate workforce data into practical actions that improve operational delivery.

Key measures of success

Your performance will be measured through:

• Agency fulfilment and labour availability
• Agency spend and budget performance
• Supplier and PSL performance
• Agency attendance and productivity
• AWR and compliance performance
• Seasonal and peak workforce readiness
• Reduction of avoidable agency costs
• Continuous improvement and commercial savings

Everyone Belongs at Evri GroupWe're committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed.As a Disability Confident Committed Employer, a Silver-accredited Inclusive Employer, and through our partnership with Scope, we're working to make our workplace and recruitment process more accessible for everyone.We encourage candidates to request adjustments at any stage of the recruitment process and there are touchpoints through the application process to do so. Every application is reviewed by a member of our Talent Acquisition team meaning that we don't use AI to screen candidates.At Evri Group, we're building an environment where everyone can be themselves and thrive.