Agent Onboarding Specialist (GHL Experience) – Virtual Assistant

About Us Rockstar partners with private practice owners in physical therapy, occ ​ ​ upational therapy, and speech therapy to build operational freedom. We hire top VA talent and pair it with AI-powered systems so practice owners can spend less time on paperwork and more time with patients. Rockstar helps private practices streamline operations and increase revenue, freeing teams to focus on growth and the next evolution of patient care. Job Description This is a remote position. Virtual Rockstar is looking for a proactive, organized, and tech-savvy Agent Onboarding Specialist to join our client’s team. This role is perfect for someone who loves guiding others, thrives in a fast-paced environment, and takes pride in delivering an excellent onboarding experience. You’ll be the first point of contact for new agents, walking them through setup, training, and compliance so they feel confident and supported from day one. Beyond onboarding, you’ll also help with training sessions, answering agent questions, and collaborating with the Agent Experience team to make sure every agent feels set up for success. About the Company Our client is a well-established technology and marketing firm in the financial services industry. They specialize in supporting independent professionals with the tools, resources, and training needed to grow their businesses. With a focus on innovation, collaboration, and service, the company is committed to creating an environment where every team member plays a vital role in delivering an exceptional experience to their agents. Why You’ll Love This Role Fully remote opportunity Collaborative, people-focused team culture Direct impact on the success of new agents Opportunities to grow your skills in training, onboarding, and support Responsibilities Onboarding: Lead one-on-one virtual onboarding sessions with new agents. Guide agents through enrollment and contracting, ensuring documentation is correct and complete. Provide introductory training on CRM tools and systems. Help agents navigate compliance, licensing, and account setup (emails, phone numbers, system access). Agent Support & Training: Answer agent questions via email, chat, and phone with professionalism and care. Host group training sessions on tools, updates, or compliance topics. Collaborate with the Agent Experience team on projects and initiatives. Jump in on other tasks to keep things running smoothly. Requirements Required: Excellent English skills (both written and spoken) with a clear, professional accent. 2+ years in a client-facing role (customer service, onboarding, tech support, or VA work). Strong organizational skills—you can juggle multiple files and a busy calendar with ease. Tech-savvy and quick to learn new tools (experience with CRM and video conferencing is key). Reliable, punctual, and committed to delivering top-notch support. Customer-first mindset with patience, professionalism, and positivity. Preferred: Experience in insurance, annuity, or financial services. Training or presentation experience. Previous remote work for a U.S.-based company. Technical Requirements Modern, reliable computer with webcam. High-speed internet (25 Mbps download / 10 Mbps upload minimum). Quiet, professional workspace. Quality noise-canceling headset. Benefits Competitive salary commensurate with experience. Opportunities for professional development and growth. Work in a dynamic and supportive team environment. Make a meaningful impact by helping to build and strengthen families in the Philippines.