Agile Coach & Change Management Leader

Job Description - Agile Coach & Change Management Leader (04CPJ) Job Description Agile Coach & Change Management Leader Your potential has a place here with TTEC’s award-winning employment experience. As a Agile Coach & Change Management Leader working remotely in the Philippines , you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all! What You’ll Do We are seeking a highly experienced Agile Coach & Change Management Leader to play a critical role in a large-scale Agile Transformation across our Global Technology Operations (GTO) organization. This role is intentionally split approximately 50/50 between Agile Coaching and Change Management leadership . While our teams currently leverage Asana and Jira as delivery and work management tools, this role requires a tool-agnostic approach , ensuring agile principles, behaviors, and outcomes are prioritized over tool mechanics. You'll report to Sr. Principal, Technical Project Manager. This individual will coach teams and leaders on how to work effectively in an agile way and lead the people, communication, and organizational change required to successfully adopt new ways of working. The agile transformation is extensive and enterprise-wide; success depends as much on strong change leadership as on agile expertise. During a Typical Day, You’ll Coach delivery teams, leaders, and stakeholders on agile principles, practices, and mindsets, independent of specific tooling. Drive the adoption of a new agile framework across GTO teams, tailoring approaches based on team maturity and business needs. Guide teams through agile ceremonies (planning, refinement, reviews, retrospectives), ensuring intent and outcomes are prioritized over process or tool compliance. Support Product Owners and team leads with backlog prioritization, decomposition, and value-based delivery. Partner with teams using Asana and Jira , helping them apply agile concepts effectively without becoming tool-dependent. Establish and track agile KPIs and maturity indicators (e.g., flow, predictability, cycle time), regardless of tooling implementation. Identify opportunities to improve delivery speed, quality, and cross-team collaboration. Apply Agile and Lean principles to continuously improve team performance and delivery outcomes. Act as a servant leader, fostering psychological safety, autonomy, and accountability. What You Bring to the Role Certified Scrum Master (CSM) or equivalent agile certification. Proven experience coaching agile teams in a technology or enterprise environment. Demonstrated success leading large-scale organizational change , ideally in parallel with agile or operating model transformations. Strong facilitation, communication, and stakeholder engagement skills. Ability to influence without authority across teams, functions, and leadership levels. Pragmatic, tool-agnostic mindset focused on outcomes, behaviors, and adoption. What You Can Expect · Supportive of your career and professional development · An inclusive culture and community minded organization where giving back is encouraged · A global team of curious lifelong learners guided by our company values · Ask us about our paid time off (PTO) and wellness and healthcare benefits · And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://mybenefits.ttec.com/ for more information. About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-Remote Primary Location : PH-Central Luzon-Pampanga Get the help you need now. Start a live chat session TTEC.com Privacy Policy Social Responsibility Accessibility Statement Navigation About Us Career Path Contact Us Jobs All Jobs Customer Service Professionals Sales Work From Home Corporate Functions Digital and Technology Licensed Insurance Agent Veterans Internships & Recent College Grads Connect with Us Join Our Talent Community TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. Do Not Sell or Share My Personal Information