AI Commercial Excellence, Manager

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team The AI Commercial Excellence function is part of the Deal Transformation team, which sits within the larger Pricing & Packaging organization at Workday. This AI Commercial Excellence team is focused on delivering a low-friction, accurate, and observable AI consumption experience for customers, sellers, and internal teams. We bridge the gap between initial pricing strategy and live execution, establishing the operational baselines required for next-generation billing and seamless, trusted customer interactions. About the Role System implementation & e2e quality assurance Own operational launch for new AI offers and updates, ensuring monetization policies are implemented on time and with zero defects. Lead end-to-end testing across the commercial system stack, ensuing overall accurate consumption behavior Ensure accurate commercial policy representation in internal and customer facing tools Customer consumption experience & self-service Partner with Product & Technology to ensure customers have near real-time, user-friendly access to accurate consumption data Partner with Go To Market & Marketplace teams to deliver on customer-friendly commercial processes (self-service purchasing, true-ups, etc.) to remove friction from the buying journey Internal consumption experience & analytics Partner with Analytics teams to ensure internal stakeholders have accurate consumption visibility (overall, account / territory level, etc.), alerts Lead operational enablement and documentation for new commercial rollouts Real time monitoring of e2e consumptio n behavior, metrics, customer issues Partner cross-functionally to develop always-on consumption monitoring to identify and address issues and discrepancies Continuous improvement Serve as the primary owner of e2e consumption experience, providing timely feedback to other teams working on consumption tools and processes to constantly improve customer / prospect / internal consumption experience Benchmark Workday's consumption tooling and operational processes against market competitors to ensure a best-in-class experience About You Basic Qualifications - 5+ years' experience defining, designing, and implementing solutions to achieve desired business outcomes by evaluating, diagnosing, documenting existing business processes, developing and applying metrics for process and performance measurement Other Qualifications - Bachelor's degree or equivalent work experience - Outstanding written, visual representation, and verbal communication skills. - Strong ability to establish relationships, influence without authority, and drive alignment across teams with varied strengths and leadership levels. - Outstanding organizational, interpersonal, and negotiation skills; flexible and adaptable; able to work in ambiguous situations. - Passion for customer service and commitment to delivering high-quality results. - Proficient in project management and collaboration tools (e.g., Workfront, Google docs, Smartsheet, MS Project, etc.). - Experience with Salesforce CRM, CLM and CPQ a plus Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree. Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law. Workday prohibits taking adverse action against any candidate or employee for reporting a possible violation of this policy, requesting one or more work accommodations, exercising a privacy right, or cooperating in an investigation in accordance with applicable law. Any employee who retaliates against a candidate or employee for doing so may be subject to disciplinary action, up to and including termination of employment, to the fullest extent allowable under applicable law. If you require a reasonable accommodation, you may email [email protected] , as far in advance as possible. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! At Workday, we value our candidates’ privacy and data security. 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