AI Conversational Agents Specialist

We are seeking an AI Conversational Agents Specialist to lead the design, implementation, and integration of AI-powered solutions leveraging Large Language Models (LLMs) and automation tools to transform critical business processes.

The initial focus of this role will be supporting the Finance function, with a clear roadmap to expand AI solutions across multiple areas of the organization.

Key Responsibilities

• Design, build, and orchestrate conversational AI agents powered by LLMs, including prompting strategies, tools, memory, and RAG architectures.
• Manage the full agent lifecycle, including backlog management, training, testing, deployment, monitoring, and retraining.
• Integrate AI agents with enterprise systems such as ERP, CRM, and other business applications through APIs and middleware.
• Define, track, and report performance, efficiency, adoption, and ROI metrics.
• Identify, prioritize, and implement high-impact use cases, delivering measurable business value within short timelines.
• Establish security, privacy, and compliance controls for AI solutions.
• Create technical documentation and provide training to key stakeholders and end users.

Qualifications

• Bachelor's degree in Computer Science, Systems Engineering, Electronics Engineering, Industrial Engineering, or a related field.
• Fluent English communication skills (B2+ or C1).
• Graduate degree in Artificial Intelligence, Data Analytics, or Digital Transformation is a plus.
• 3–5 years of experience developing conversational AI solutions, chatbots, NLP applications, and LLM-based agents.
• Hands-on experience with APIs, ERP, CRM, and enterprise system integrations.
• Strong programming skills in Python and/or Node.js.
• Proven track record delivering solutions that improve customer experience, productivity, or operational efficiency.
• Valid U.S. visa required.

Preferred Certifications

• Microsoft Power Platform (Copilot Studio, Power Virtual Agents)Azure
• AIOpenAI APIs and related AI technologies

What We Offer

• Monday to Friday work schedule.
• Hybrid work model with up to 2 remote workdays per week (subject to company policies).
• Half day off on your birthday.
• Paid day off on your graduation day.
• Paid marriage leave.
• English learning benefits.
• Internal growth and professional development opportunities.
• Monthly gym allowance.
• Employee savings fund (PRESENTE) with attractive benefits.
• Annual performance bonus, subject to company policies.

At Turia GBS, we are committed to fostering an inclusive workplace and providing equal employment opportunities. We encourage qualified persons with disabilities to apply for this position. Our recruitment process is designed to ensure equitable treatment and provide an accessible experience for all candidates.