AI Engagement & Enablement Analyst — OpenAI

The AI Engagement & Enablement Analyst — OpenAI Platform manages OpenAI partner-engagement cadences, use-case business cases, and Salesforce hyperscaler deal tagging for OpenAI-influenced opportunities within the India AI Center of Excellence. The analyst runs internal OpenAI Foundational Knowledge training and maintains EXL’s OpenAI use-case portfolio and ROI tracker, connecting partner, sales, and delivery motions. Responsibilities Manage OpenAI partner-engagement cadences, ensuring commitments, reporting, and enablement activities stay on track. Develop and maintain use-case business cases for OpenAI-based opportunities. Own Salesforce hyperscaler deal tagging for OpenAI-influenced opportunities and maintain pipeline hygiene. Run internal OpenAI Foundational Knowledge training across the India CoE. Maintain EXL’s OpenAI use-case portfolio and ROI tracker, capturing outcomes and value realized. Coordinate with sales, delivery, and partner teams to align engagement and enablement activities. Feed insights from tracked use cases back into the CoE’s offerings and reusable assets. Must-Have Skills 5–7 years of experience in engagement management, enablement, business analysis, or AI/technology consulting. Engagement & Enablement Experience managing partner-engagement cadences, enablement programs, or training delivery. Experience building use-case business cases and tracking ROI/value. Proficiency with Salesforce (or similar CRM) for deal tagging, pipeline, and reporting. GenAI & Communication Working understanding of Generative AI, LLMs, and enterprise AI use-case patterns (OpenAI platform familiarity valued). Excellent communication and coordination skills across partner, sales, and delivery teams. Strong organizational skills with attention to tracking, governance, and reporting. Good-to-Have / Preferred Familiarity with OpenAI partner programs and Foundational Knowledge training. Domain exposure to BFSI or healthcare. Experience maintaining use-case portfolios and reference/ROI trackers. Business analysis, Agile, or program-management certification. Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, Artificial Intelligence, Information Systems, or a related discipline (or equivalent practical experience).