AI Engineer - Marketplace Product Owner

We are looking for a Product Owner to lead the ongoing development and adoption of the Analytics Marketplace, creating a trusted and easy-to-use front door to data, insight, metrics and analytical products across the Society.

This is a senior individual-contributor role. You will own the product vision, strategy and roadmap, ensuring the Marketplace solves priority colleague and customer needs and delivers measurable value. You will bring together business, data, technology, governance and user experience perspectives, making clear choices about outcomes, sequencing and investment.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at our Swindon, London or Glasgow office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application and, if successful, your hiring manager will provide further details on how this could work for this specific role.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

What you’ll be doing

Owning, communicating and continually developing the product vision, strategy and roadmap for the Analytics Marketplace is central to this role. You will turn customer, colleague and business needs into clear product outcomes, propositions, features and prioritised backlog items, creating and maintaining a transparent roadmap that balances strategic ambition, user value, risk, dependencies, technical sustainability and delivery capacity.

As the accountable product decision-maker, you will set priorities and make evidence-based trade-offs across discovery, build, launch and continuous improvement activities. Working closely with colleagues across BI, analytics, data engineering, platform, architecture, governance, risk and design, you will ensure the delivery of an integrated and effective product experience. You will also lead user discovery, feedback and usability activities to better understand pain points, validate opportunities and refine the product proposition.

The role requires defining product measures and using adoption, engagement, satisfaction, quality and value indicators to assess performance and inform decision-making. You will ensure Marketplace content is trusted, governed and easy to find, supported by clear ownership, definitions and lifecycle controls.

You will drive product adoption through stakeholder engagement, communications, demonstrations, onboarding activities and the development of an active user and contributor community. Responsibility for the product operating rhythm will include roadmap reviews, backlog prioritisation, dependency management, progress reporting and product governance.

A key aspect of the role is championing a product-led culture focused on outcomes, rapid learning, reuse and continuous improvement, ensuring that success is measured not only by the delivery of features but by the value and impact delivered to users and the wider business.

About you

You are an experienced product professional who can set direction and turn a broad ambition into a focused, deliverable roadmap. You combine customer empathy, commercial and strategic thinking, data literacy and strong delivery judgement. You are comfortable influencing senior stakeholders, challenging constructively and making decisions where priorities compete.

As a minimum, you will have:

• Demonstrable experience defining product strategy, roadmaps and priorities, and translating these into deliverable backlogs
• Significant experience leading stakeholder engagement, user discovery and requirements definition to inform product decisions
• Proven ability to make evidence-based prioritisation and investment decisions, balancing value, risk and delivery constraints
• Experience defining product measures and using data, insights and performance metrics to drive product improvement and investment decisions
• Strong influencing and communication skills, with experience gaining alignment across senior business, data and technology stakeholders
• Experience working with multidisciplinary agile teams and managing dependencies in complex delivery environments
• Good understanding of data, analytics, business intelligence and governance principles.
• Demonstrated ability to operate independently, manage ambiguity and take end-to-end accountability for product delivery
• Proven experience owning and delivering a digital, data, analytics or technology product, with accountability for product outcomes and benefits realisation
• At least 3 years' experience in a Product Owner, Product Manager or equivalent product leadership role

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you'll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

The hiring manager for this role is Karen Birchall, and the main recruitment contact is Sameena Rehman.

Interviews for this position are expected to take place from 11th November. We will let you know the outcome of your application shortly after the closing date. If you are shortlisted, we will share further details with you about the interview process.

Please note that should you be successful in securing this role, the job title on our internal systems will be Engineer – E2.