AI Solutions Engineer - Life Sciences

AI Solutions Engineer – Life Sciences ➡️ Do you have a strong Life Sciences background and enjoy solving complex customer problems? ➡️ Have you built with AI, not just used it? ➡️ Want a customer-facing role where you can turn scientific and R&D challenges into practical AI-powered solutions? If this sounds like your next move, we’d love to hear from you. Role Summary: We have an exciting brand-new role as an AI Solutions Engineer to support our life science vertical. You’ll work alongside Account Executives and Account Managers throughout the sales process, speaking directly with prospective customers to understand their scientific, R&D and data workflows, uncover what they’re trying to achieve, and design AI-powered solutions around those needs. This isn’t a role where you simply demo an existing product. You’ll be expected to build and tailor the solution for the customer — using Patsnap’s data, APIs, MCP capabilities and AI tools to create agents, workflows, prototypes and proof-of-concepts that bring their use case to life. The brief is simple: Understand the customer. Build the solution. Prove the value. We’re looking for people who can bring together: Domain knowledge + customer-facing experience + real AI build capability A typical day could involve joining several customer calls, running technical discovery, building a prototype between meetings, demonstrating it live to a prospect, refining it based on feedback and, where needed, supporting deployment after signature. You’ll sit at the point where Life Sciences expertise, AI and commercial problem-solving come together. Your role is to understand the customer’s world, translate their requirements into something technically viable, and help prove the value of Patsnap’s capabilities in a way that helps move opportunities forward. This is not a traditional software engineering role. You won’t be expected to build production software from scratch, but you will need to be technically confident, comfortable building independently and credible in front of enterprise customers. Want to see the platform you'd be representing? Check out this short overview: This is a hybrid position in our London, UK office, working 1–2 days in the office and the rest from home. Who are we? PatSnap is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research and Development productivity. Our platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle, using domain-specific AI to accelerate the creation of market-ready products. With over 12,000 customers worldwide, including some of the biggest names in innovation, Patsnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead. As the leading global Life Sciences intelligence platform, PatSnap helps pharmaceutical, biotech, medical device, and life sciences organisations make better innovation decisions. By connecting patents, scientific literature, clinical trials, regulatory data, and market intelligence, we enable our customers to identify white spaces, reduce R&D risk, and accelerate breakthrough innovation. We have a vibrant and diverse team with offices in London, Toronto, Singapore, Shanghai and remote teams based in US. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom. Why Join PatSnap? Build with AI every day. Create agents, workflows, prototypes and tools that solve genuine customer problems. See your work make an impact quickly. Build fast, demo live, gather feedback and iterate. Work with leading Life Sciences organisations. Support pharmaceutical, biotech and R&D teams tackling complex innovation challenges. Help shape the product. You’ll bring customer insight directly into Product and Engineering, helping turn individual use cases into capabilities we can scale. Develop a unique combination of skills. Build your experience across AI, product, customer delivery and your specialist domain without having to follow a traditional software engineering path. Join at an exciting point in our growth. We’re investing heavily in AI and building the next generation of products for IP, R&D and Life Sciences professionals. What You'll Be Doing: Partner closely with Account Executives and Account Managers to support complex sales opportunities. Lead technical discovery with enterprise customers, understanding scientific, R&D and data workflows and translating pain points into practical AI solutions. Build and demonstrate AI agents, workflows, prototypes, integrations and tailored proof-of-concepts using Patsnap’s APIs, MCP capabilities and customer context. Run proof-of-concept projects end to end, from scoping and build through testing, feedback and iteration. Configure and deploy AI-powered workflows, Skills, dashboards, reports and automations where appropriate. Support implementation and deployment following signature, working closely with Product, Engineering, Sales and Customer Success. Turn recurring customer needs into reusable solutions, playbooks and best practices. Bring the voice of the customer back into Patsnap, helping shape product feedback and future capabilities. Maintain strong delivery quality, documentation and data compliance throughout each engagement. You won’t carry an individual sales quota, but your impact will be measured by the opportunities you help progress and close. What We'd Love From You: There are three equally important parts to this role: 1) Life Sciences Expertise A strong academic or professional background in Life Sciences, such as Biology, Biochemistry, Biotechnology, Pharmacology or a related discipline. A relevant degree is expected; postgraduate or PhD-level study is particularly valuable. Ideally, you’ve taken that expertise into industry, technology, consulting, product or another customer-facing environment. 2) Customer-Facing Experience Experience working directly with customers or prospects in areas such as pre-sales, solutions consulting, product, implementation, consulting or technical delivery. Confidence leading discovery and requirements conversations. Able to explain complex scientific and technical concepts clearly. Comfortable presenting and demonstrating solutions live. Good commercial judgement: you know when to go deeper technically and when to focus on business value. 3) Hands-On AI Experience You must already have experience building with AI, not simply using LLMs for everyday productivity. We care less about whether something reached production and more about whether you have personally built, tested and iterated something that solved a real problem. That might include: AI agents or agentic workflows LLM-powered applications APIs and integrations MCP RAG or data-driven AI applications Workflow automation Prompt-based systems Rapid prototypes or proof-of-concepts Comfort with APIs, no-code/low-code tools, data and light scripting such as Python is a strong plus. Backgrounds That Could Fit You might currently work as a: Solutions Engineer / Solution Consultant Technical Pre-Sales Consultant Product Manager / Product Owner Technical or Implementation Consultant Business or Product Analyst Scientific Software Consultant Life Sciences Technology Consultant We’re typically looking for around 3–4 years of relevant professional experience, although the quality and relevance of your experience matters more than an exact number. Benefits & Perks: A culture we’re genuinely proud of. High-performing but low ego, collaborative, social and dynamic. It’s a team that supports each other, shares knowledge, raises standards and celebrates wins properly together. You’ll have plenty of ownership, work with smart people across the business and be encouraged to keep learning and experimenting. Alongside a great product, it’s one of the best parts of working here. Additional benefits 25 days annual leave plus bank holidays Two paid volunteering days Private healthcare with AXA Pension with Scottish Widows Enhanced parental leave policies Work from home stipend Cycle to Work scheme Life assurance Payroll giving options Eyecare vouchers PatSnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws. Even if you don’t meet 100% of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role! If you require any accommodations during the interview process, please email us at [email protected] so we can best support you.