AI/ML Engineer

AI/ML Engineer

Role Description

The AI/ML Engineer works within our Data Engineering team to turn Tripleseat's Snowflake data platform into an AI-ready layer that the whole company can build on. You'll design and build the semantic layer that gives clear, trustworthy meaning to our metrics and business logic, then use it as the foundation for AI-driven data interaction—enabling business and product teams to query, analyze, and act on Snowflake data using AI tools.

This role spans two directions: internally, empowering business and product teams to use AI to explore and analyze data without writing SQL; and externally, powering customer-facing intelligence features inside Tripleseat's core products. You'll work closely with our data engineers, who own the pipelines and dbt models feeding into your semantic layer.

Location

This position is open to remote candidates eligible to work in the United States.

Travel Expectations

If the ideal candidate is located outside the Concord, MA area, they will be required to complete initial onboarding at our Concord, MA office, followed by quarterly in-office visits.

Core Responsibilities:

Semantic Layer & Data Modeling

• Design and build a semantic layer on top of Snowflake and dbt that defines metrics, dimensions, and business logic consistently across the company.

• Partner with data engineers to align the semantic layer with upstream dbt models and pipeline changes.

• Work with business and product stakeholders to capture how they define and use key metrics, translating that into the semantic layer.

• Evaluate and implement semantic layer/metrics-layer tooling (e.g., Hex, Cube, dbt Semantic Layer, Snowflake MCP server) that best fits Tripleseat's stack.

AI-Enabled Business & Product Analysis

• Build tools and integrations that let business and product teams query and analyze Snowflake data using natural language and AI agents.

• Design guardrails, evaluation, and grounding strategies so AI-generated answers over Snowflake data are accurate and trustworthy.

• Create reusable prompts, tools, and context (via the semantic layer) that make AI-assisted analytics reliable and self-serve.

• Train and support business and product teams in using these AI tools effectively.

Customer-Facing Intelligence Features

• Partner with our AI Products team to help design and build AI/ML-powered features embedded in Tripleseat's core products, drawing on Snowflake data and the semantic layer.

• Partner with Product and Engineering to identify opportunities where data and AI can create customer-facing value.

• Own the path from Snowflake data to production-grade intelligence features, including latency, cost, and reliability considerations.

Technical Leadership

• Set best practices for AI/ML tooling and semantic layer design across the data platform.

• Stay current on emerging AI tooling for data interaction and evaluate what's worth adopting at Tripleseat.

• Mentor team members on AI-assisted analytics and semantic layer concepts.

Skills & Experience

Required

• 3+ years in an AI/ML engineering, analytics engineering, or data engineering role, with hands-on AI/ML project experience.

• Strong SQL skills and experience working with a cloud data warehouse, ideally Snowflake.

• Experience building semantic layers, metrics layers, or similar abstractions over data models (e.g., dbt Semantic Layer, Cube, LookML).

• Proficiency in Python, including experience building with LLM APIs, agent frameworks, or RAG pipelines.

• Experience with dbt or similar transformation tools, and comfort reading/extending dbt models.

• Experience designing AI features that ship to production, including evaluation and guardrails for accuracy.

• Comfortable working with Git for version control and collaborative development.

• Strong communicator who can translate business and product needs into technical data and AI solutions.

Preferred

• Direct experience with the Snowflake MCP server or other Snowflake AI tooling (Cortex, Snowflake Copilot).

• Experience shipping customer-facing AI or ML features inside a SaaS product.

• Familiarity with vector databases and retrieval-augmented generation architectures.

• Experience with pipeline orchestration tools (e.g., Dagster, Airflow).

• Familiarity with AWS or another cloud environment.

• Experience leveraging AI-assisted development tools (e.g., GitHub Copilot, Cursor, Claude) to accelerate workflows.

• Background working in a fast-growing SaaS company or startup environment.

The salary range for this role is $150,000 to $180,000 annually. Compensation is based on a variety of factors including relevant experience, technical skill set, AI development fluency, and geographic location, in alignment with our internal compensation framework. This role is also eligible for additional benefits and incentives.

Tripleseat truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind our success and strive to create a positive and supportive work environment. We love what we do and who we get to do it with!

Benefits are subject to change and may vary based on role and location. Here are some of the awesome benefits that Tripleseat offers to its employees:

• Competitive Medical, Dental, and Vision Insurance: Comprehensive coverage to support health and well-being.
• Company Paid Life Insurance, Short- and Long-Term Disability Plans: Protection and peace of mind in unforeseen circumstances.
• Supplemental Insurance Options: Optional critical illness, accident, and hospital plans.
• Commuter Benefits: Transit and parking benefits, where applicable.
• 401(k) with Company Match: Helping employees save and plan for retirement.
• Parental Leave: Support for new parents through birth, adoption, or foster care.
• Flexible Paid Time Off: Encouraging work-life harmony and balance.
• LinkedIn Learning Access: On-demand professional development courses.
• Pet Insurance: Supporting the well-being of furry family members.
• Employee Discount Programs: Exclusive savings through employee perk platforms.

At Tripleseat, we place a high value on our employees' well-being and happiness, recognizing that they are the driving force behind our success. We are committed to fostering a positive and supportive work environment. We take pride in our work and the collaborative spirit of our team.

We are proud to be an equal-opportunity employer and do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are dedicated to fostering a culture of inclusion, diversity, and equity. Everyone Valued – Everyone Included.