Alexandria Expert Platform Data ServiceNow 21548

What makes your job exciting: Ensure and continuously improve data quality in our ITSM environment (currently SAP Solution Manager) and support the transition to the group-wide target system ServiceNow. The role is strongly focused on thorough master data maintenance, stndards, and process-oriented collaboration-not on deep technical development. Key responsibilities: Operational support plus ongoing maintenance and quality assurance of ITSM master data (SAP Solution Manager). Data quality management: checks, cleansing, harmonization, and documentation of rules/standards. Support the ServiceNow transition: data preparation and mapping support, validation of migration results, test/UAT support, and hypercare-related activities. Support and optimize ITSM processes (ITIL-oriented), including stakeholder alignment and maintaining work instructions/guidelines. Your Talents: First to solid experience in an ITSM / service management-related environment. Highly structured and detail-oriented; strong quality mindset; reliable documentation and follow-up skills. Basic ITSM understanding; ITIL knowledge is a plus. Fluent German (written and spoken). Nice-to-have: Exposure to SAP Solution Manager and/or ServiceNow. Experience with data cleansing/standards or data quality reporting. Project/transition experience (migration, testing, cutover support). What awaits you: A professional environment at a top employer in the IT industry An exciting role in a dynamic and varied work environment Flexibility in daily work organization (home office, trust-based working hours) Structured knowledge sharing and development with experienced colleagues Outstanding personal development opportunities through targeted training. The security of a corporate group combined with a start-up culture. An attractive salary package, social security, and private health insurance. A 40-hour workweek according to the Egyptian holiday system, with the weekend on Friday and Saturday. We look forward to receiving your online application! DO YOU HAVE ANY QUESTIONS? DO YOU HAVE ANY QUESTIONS? Feel free to contact us directly. Feel free to contact us directly: Sherine Abouyoussef Expert Talent Acquisition E-Mail: Sherine Abouyoussef Feel free to contact us directly. Feel free to contact us directly: Sherine Abouyoussef Expert Talent Acquisition E-Mail: Sherine Abouyoussef