Amazon Account Manager

Amazon Account Manager Position Type: Full-Time Location: Philippines (Remote) Schedule: Full-Time, Monday to Friday, with flexible hours with a four-hour weekly CET overlap About the Company Our client is a growing women’s wellness company managing three distinct consumer brands across Amazon’s European marketplaces. Its portfolio covers intimate wellness, maternity, and perimenopausal care, with current operations in Spain, France, Italy, and Germany and plans to expand into additional European markets and the UK. The company has a collaborative, flexible, and entrepreneurial culture where team members are trusted to work independently, take ownership, and solve problems proactively. As the Amazon business continues to grow, the team is looking to strengthen its internal operations, improve account management processes, and build a scalable foundation for long-term marketplace expansion. About the Role You will own the day-to-day management of Amazon accounts across multiple European marketplaces, ensuring operations run smoothly, proactively, and efficiently rather than reactively. The role is responsible for protecting account health, managing Seller Support and Brand Registry cases, recovering suppressed listings, creating and maintaining listings, and developing strategic parent-child variation structures that support long-term growth. In addition, you will continuously optimize a catalog of approximately 100 SKUs by identifying and implementing incremental improvements to product detail pages, images, and listing content to maximize performance and maintain catalog quality as the business expands into new markets. This role focuses exclusively on catalog and account operations. Advertising and PPC management are outside the scope of the position and will continue to be handled by the company's existing advertising partner. Responsibilities Account Health Management: Monitor and protect the Account Health Rating across Spain, France, Italy and Germany (and new markets as they open), acting on issues before they escalate. Seller Support and Case management: Open, track and resolve Seller Support cases, brand registry issues and policy flags end to end, without pulling the founders in. Suppressed Listing Recovery: Proactively identify and restore suppressed, inactive, or blocked listings to minimize downtime and maintain consistent sales performance. Listing Creation & Catalog Structure: Create, optimize, and maintain product listings while developing strategic parent-child variation structures that align with customer behavior and buying intent. Catalog Optimization: Continuously improve product detail pages through ongoing testing and optimization of images, copy, and listing content to maximize conversion and catalog performance Marketplace Expansion: Support the launch of products into new European marketplaces, including the UK, Poland, Ireland, and the Netherlands, ensuring listings are fully prepared and compliant with local requirements. Canva Editing: Use Canva to make basic edits, resize assets, update translated content, and prepare listing visuals across different marketplaces and languages. AI Tool Utilization: Use AI tools such as Claude to support purchase planning, listing optimization, and translations across multiple European marketplaces. Competencies and Qualifications Must-Have Proven experience managing Amazon accounts end to end. Hands-on experience with account health, case management, listing creation, suppressed listings, and catalog optimization. Experience managing European Amazon marketplaces. Strong organizational skills and ability to work independently. Nice-to-Have Basic understanding of Amazon PPC or advertising Working knowledge of parent-child relationships, variation structures, and catalog organization Basic Canva skills for simple edits and localized listing assets Familiarity with AI tools such as Claude for purchase planning, listing optimization, and translations Experience using Helium 10 Previous leadership or team management experience What We Offer 100% remote work setup Career growth and long-term stability Collaborative and results-driven team environment Learning and development opportunities Technical requirements: Reliable personal computer with at least 8 GB of RAM Stable primary internet connection with a minimum speed of 100 Mbps Verified backup internet connection for uninterrupted work access Application Process We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible. Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we’ll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.