Amazon Account Operations Specialist (US EST)

Position Type : Full Time Location: Philippines (Remote) Schedule: Monday-Friday, with full overlap during training/onboarding. After onboarding, there may be an opportunity for flexible hours depending on performance, provided there is at least 4 hours of US EST morning overlap from 8:00 AM–12:00 PM EST . About the Company Our client is a US-based personal care and hygiene brand focused on creating plant-based, naturally scented wipes designed to help people feel clean, fresh, and confident every day. The brand is on a mission to change how people think about personal hygiene by offering approachable, body-friendly products that support everyday comfort and cleanliness. About the Role Our client is looking for an Amazon Account Specialist to support the day-to-day management and maintenance of our Amazon account. This role will focus heavily on Amazon Seller Central operations, catalog management, listing QA, case management, variation troubleshooting, and backend account maintenance. The ideal candidate is detail-oriented, proactive, and comfortable working in a lean team environment where they can take initiative, flag potential issues, and help keep the Amazon account running smoothly. This person will work closely with the internal eCommerce lead and support the execution of operational tasks across a growing Amazon catalog. Responsibilities Amazon Catalog & Listing Maintenance: Maintain and QA Amazon listings to ensure product details, images, content, variations, and backend information are accurate and displaying correctly. Listing Troubleshooting & Case Management: Identify and resolve listing issues such as suppressed products, variation errors, buy box concerns, and backend changes, including opening and managing Amazon support cases as needed. Content & Asset Updates: Upload new product images, updated content, and other listing assets through Seller Central, flat files, or in-platform tools. Account Health & Program Monitoring: Monitor account health, inventory status, Subscribe & Save, and other Amazon programs to ensure products remain active, accurate, and properly maintained. Operational Task Execution: Support day-to-day Amazon operations by completing assigned tasks, handling one-off updates, and executing action items flagged by internal team members, consultants, or leadership. Process & Task Management: Use tools such as Google Workspace, Asana and internal documentation to track tasks, provide updates, and help maintain a more organized workflow for Amazon account operations Promotions & Deals Execution: Set up and QA Lightning Deals, Coupons, Prime Exclusive Discounts, Vine enrollments, and Best Deals; track promotional performance. Review & Customer Feedback Monitoring: Track product reviews and seller feedback, flag negative trends to brand/CX teams, and remove violating reviews per Amazon policy. SOP Documentation: Build and maintain standard operating procedures and playbooks for recurring Amazon workflows. Competencies and Qualifications Must-Have 3–5+ years of experience in Amazon Seller Central operations, catalog management , or account support. Strong experience with listing QA, backend updates, variation fixes, flat files , and catalog troubleshooting. Experience managing Amazon support cases and following issues through to resolution. Strong understanding of account health, suppressed listings, buy box concerns, and inventory monitoring. Comfort prioritizing competing tasks, managing deadlines, and updating tickets in Asana (or similar) without being prompted. Bachelor's degree (or equivalent experience) in business, marketing, supply chain, or a related field. Nice-to-Have Experience working with consumer packaged goods, personal care, beauty, wellness, or hygiene brands. Experience with AWS (Amazon Warehouse Distribution) Experience optimizing product listings for improved visibility, conversion, and overall marketplace performance Familiarity with tools such as My Real Profit, FeedbackWhiz, Get Review AI, or similar Amazon support tools. Experience working with Subscribe & Save, Amazon promotions, and other Amazon growth or retention programs. Prior experience working in a startup, small business, or lean eCommerce team environment. Experience with affiliate tools or platforms such as Levanta What We Offer 100% Remote Work – Work from anywhere in the Philippines. Career Growth Opportunities – Gain hands-on experience, mentorship, and continuous learning. Collaborative & Innovative Team – Work alongside skilled professionals who value excellence. Application Process We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible. Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we’ll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.