Amazon Connect Engineer II/III — Contact Center Platform

Are you a Lead Software Engineer who thrives on guiding teams, fostering collaboration, and driving innovation? Join Mutual of Omaha and help us modernize customer experience. This team builds and evolves call flows using Amazon Connect and broader AWS services to deliver fast, reliable, and secure customer interactions. As an Engineer, you’ll set the technical direction, mentor engineers, and ship scalable, serverless solutions that make every call simpler and smarter. You’ll lead meaningful, customer‑impacting work, mentor great engineers, and shape the future of our contact center platform—while working with modern AWS tooling in a supportive environment. Apply now and help us build resilient, secure, and delightful call experiences. WHAT WE CAN OFFER YOU: Estimated Salary: $130,000 - $155,000, plus annual bonus opportunity. 401(k) plan with a 2% company contribution and 6% company match. Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details. Applicants for this position must not now, nor at any point in the future, require sponsorship for employment which includes OPT. This role is classified as remote; however, periodic in-person attendance will be required at times for activities such as quarterly or project planning, training, or other business-critical meetings WHAT YOU'LL DO: Lead technical delivery: Set direction, guide execution, and ensure the team delivers high‑quality call flow solutions and platform capabilities. Own call routing & APIs Build AWS serverless apps: Develop Node.js/TypeScript services using tools like but not limited to AWS Lambda, CDK, S3, and DynamoDB to power scalable solutions. Build modern front‑end experiences: Develop Vue.js/Nuxt.js components and user interfaces that integrate cleanly with serverless APIs. Own call routing & APIs: Design and enhance Amazon Connect flows and develop secure, integrated REST APIs for omnichannel experiences. Embed quality & reliability: Implement automated unit/integration tests, CI/CD pipelines, and best practices for security, observability, and operational excellence. Mentor & collaborate: Coach engineers, review designs/code, and partner across teams to turn requirements into impactful outcomes. WHAT YOU’LL BRING: 5 or more years of experience with hands‑on expertise building AWS serverless applications with Node.js/TypeScript. Proficiency with AWS CDK, Lambda, S3, DynamoDB, and event‑driven patterns. Practical expertise with Amazon Connect and NICE (CXone/inContact) call routing and delivery capabilities across both platforms Strong experience building modern front‑end applications with Vue.js/Nuxt.js. Strong API development/integration experience (design, security, performance). A track record of automated testing (unit, integration) and CI/CD integration. Leadership skills to provide technical direction and ensure teams successfully deliver solutions. You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do. Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. This role is classified as remote; however, periodic in-person attendance will be required at times for activities such as quarterly or project planning, training, or other business-critical meetings. PREFERRED: Experience with CloudWatch/X‑Ray, Step Functions, EventBridge, KMS, and least‑privilege IAM. Familiarity with contact center analytics, workforce management, or quality monitoring. Exposure to IaC patterns and platform engineering practices. We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! If you have questions about your application or the hiring process , email our Talent Acquisition area at [email protected] . Please allow at least one week from time of applying if you are checking on the status. Stay Safe from Job Scams Mutual of Omaha only accepts applications from mutualofomaha.com/careers . Legitimate communications will come from '@mutualofomaha.com.' We never request sensitive information or extend job offers without conducting interviews. For more details, check our Hiring FAQs . Stay alert for scams and apply securely! Fair Chance Notices #mutualofomaha