Americas Consulting Director

Job Description Summary

The Consulting Director – Americas leads the regional Functional Consulting team and is accountable for translating implementation expertise into sustained customer outcomes. The role manages and develops the team, ensures disciplined resource and delivery execution, and partners closely with Customer Success Managers and the broader Customer Success organization to accelerate adoption, improve time to value, mitigate retention risk, and identify expansion opportunities. This leader establishes a consistent customer-adoption operating model across the Americas, coordinates effectively with global adoption, product, project management, technical consulting, support, sales, and quality teams, and maintains clear visibility to priorities, capacity, risks, outcomes, and follow-through. High levels of leadership judgment, customer focus, operational rigor, and cross-functional influence are required.

Job Description

Roles and Responsibilities

• Lead, coach, and develop the Americas Functional Consulting team, including senior professionals and people leaders; set clear priorities, build capability, manage performance and succession, promote inclusion, and attract and retain strong talent.
• Own regional execution of the customer-adoption program in partnership with Customer Success Managers. Prioritize accounts using customer outcomes, adoption health, annual recurring revenue, retention risk, contractual commitments, and growth potential.
• Establish and maintain one coordinated adoption plan per customer, beginning during implementation where appropriate and covering stabilization, core adoption, expansion, optimization, and sustained value realization. Ensure plans identify outcomes, milestones, owners, risks, dependencies, and measures of success.
• Align the consulting team with the regional and global Customer Success organization so adoption definitions, health measures, account priorities, engagement models, and customer communications are consistent. Clarify ownership and handoffs among Customer Success Managers, global adoption, project management, technical consulting, support, product, sales, and quality teams.
• Act as a trusted partner to Customer Success leadership and account teams by providing timely visibility to customer health, adoption progress, value realization, escalations, resource constraints, and recommended interventions.
• Manage team capacity and deployment across implementation, adoption, acceleration-plan, non-billable intervention, training, pre-sales, and escalation support. Maintain an accurate resource forecast, make explicit prioritization decisions, and ensure effort is aligned to the highest-value customer outcomes.
• Drive disciplined delivery and measurable impact, including implementation readiness, adoption milestones, time to value, utilization, customer satisfaction, quality, margin, retention support, and expansion enablement. Establish clear operating rhythms and follow through on commitments.
• Use industry experience, equipment knowledge, software expertise, and consultative skills to guide solution design and enablement for predictive analytics, asset performance management, and other digital offerings.
• Build repeatable methods, templates, playbooks, and knowledge-sharing practices that improve implementation consistency and adoption outcomes across the team. Promote practical use of automation and AI within approved governance.
• Use Lean as the team’s operating system to focus on customer value, standard work, daily management, root-cause problem solving, and continuous improvement. Integrate applicable quality frameworks and customer-focused KPIs into team execution.
• Use voice-of-customer, employee-engagement, and delivery feedback to improve team effectiveness and customer experience. Create an environment in which team members raise risks early, learn from mistakes, and act on feedback.
• Interpret internal and external business challenges, industry trends, and customer needs to recommend improvements to products, services, processes, and go-to-market execution. Represent the Americas consulting perspective in cross-functional decisions.
• Lead complex cross-functional initiatives and customer escalations with moderate-to-high risk or ambiguity. Communicate clearly with leaders and customers, challenge conflicting or incomplete information, negotiate priorities, and mobilize the right resources to achieve outcomes.

Required Qualifications

• Bachelor’s degree in engineering, computer science, business, or a related discipline, or equivalent practical experience.
• At least 15 years of progressively responsible experience in industrial software, asset performance management, asset integrity, reliability, plant maintenance, engineering consulting, or a closely related field, including significant experience in customer-facing services and complex enterprise implementations.
• Minimum of 5 years of people leadership experience, with a proven track record of leading experienced consulting professionals and/or people leaders across geographically dispersed teams. Demonstrated success driving team performance, developing talent, optimizing resource deployment, and delivering exceptional customer outcomes in complex, customer-facing environments.
• Proven record of advising senior customer stakeholders, leading high-complexity engagements and escalations, and translating technical and operational expertise into adoption, value realization, retention, and growth.

Desired Characteristics

• Deep domain expertise in one or more relevant industrial sectors, with a strong understanding of asset integrity, risk-based inspection, reliability, plant maintenance, predictive analytics, data quality, and asset performance management.
• Broad experience advising multiple enterprise customers across countries, operating environments, and regulatory contexts; able to adapt proven practices without losing consistency or rigor.
• Recognized technical and consultative credibility with customer executives, engineering and maintenance leaders, practitioners, and internal product teams; able to challenge assumptions and guide consequential decisions.
• Demonstrated success moving customers beyond implementation to sustained adoption and measurable value realization, including the ability to diagnose data, process, capability, and change-management barriers.
• Experience establishing operating mechanisms across Consulting, Customer Success, Product, Sales, Support, and Quality, with transparent measures, clear decision rights, and effective escalation paths.
• Evidence of external professional leadership—such as participation in industry standards bodies, technical committees, conferences, publications, or professional communities—is highly valued.
• Strong oral and written communication skills, including the ability to communicate complex technical and business issues clearly to executives and customers.
• Strong interpersonal and leadership skills, with a record of coaching senior talent, building followership, and creating accountability in a matrixed organization.
• Demonstrated ability to analyze ambiguous problems, make sound trade-offs, and resolve issues at their root cause.
• Demonstrated ability to lead complex programs and execute with discipline across organizational boundaries.

Additional Information

- This is a remote positionFor candidates applying to a U.S. based position, the pay range for this position is between $119,600.00 and $199,400.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on October 14, 2026.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

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Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it.

If we want our energy future to be different…we must be different.

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