Analista Junior de Infraestructura de Operaciones

Job Function

Software & Cloud

The role

Junior Operations Infrastructure Analyst Recent graduates from technical careersLocation: Mexico City | Work Model: Hybrid | Role Type: Full-time

Are you interested in providing technical support and helping people solve technology issues effectively?Are you looking for an opportunity to strengthen your knowledge in infrastructure, systems, and end-user support?

At SoftwareOne, we are looking for a recent graduate from a technology-related program who is interested in developing their career in a hybrid role as a Junior Operations Infrastructure Analyst.In this position, you will provide on-site user support, ensuring efficient, personalized, and high-quality service.You will have the opportunity to gain experience in incident and service request management, basic infrastructure support, equipment configuration and maintenance, and collaboration with various internal teams while participating in technology improvement initiatives focused on enhancing the user experience.

Responsibilities

• Manage service requests and incidents through support management tools, performing diagnosis, follow-up, and resolution of first-level support issues.
• Provide remote and on-site support for hardware, applications, connectivity, and productivity tools such as Microsoft 365.
• Install, configure, and perform basic maintenance of technology equipment and peripherals.
• Escalate incidents when necessary, ensuring compliance with established response and resolution times.
• Maintain up-to-date technical documentation, inventories, and technology asset records.

What we need to see from you

• Technical degree or diploma in Systems, Information Technology, Telecommunications, or related fields.
• No prior work experience is required; a relevant educational background is sufficient.
• Basic to intermediate knowledge of Windows, Microsoft 365, networking, remote connectivity, and hardware support.
• Familiarity with support management tools and best practices for handling incidents and technology service requests.
• Ability to manage multiple requests, prioritize tasks, and collaborate effectively with different teams.
• Strong communication, organizational, and customer service skills.

Preferred Qualifications

• Basic knowledge or certification in technology service management best practices.• Experience with deployment and device configuration tools.• Familiarity with inventory management and technology asset administration.

Why SoftwareOne?

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI. Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference. Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com . Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.