Metro Global Solution Center (MGSC) is internal solution partner for METRO, a €31 Billion international wholesaler with operations in more than 30 countries. The store network comprises a total of 623 stores in 21 countries, of which 522 offer out-of-store delivery (OOS), and 94 dedicated depots. In 12 countries, METRO runs only the delivery business by its delivery companies (Food Service Distribution, FSD). HoReCa and Traders are core customer groups of METRO. The HoReCa section includes hotels, restaurants, catering companies as well as bars, cafés and canteen operators. The Traders section includes small grocery stores and kiosks. The majority of all customer groups are small and medium-sized enterprises as well as sole traders. METRO helps them manage their business challenges more effectively. MGSC, location wise is present in Pune (India), Düsseldorf (Germany) and Szczecin (Poland). We provide HR, Finance, IT & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow’s standards for customer focus, digital solutions, and sustainable business models. For over 10 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers. Job Description Department: Finance Solutions – Accounts Receivable Location: Pune Shift: European shift (flexibility required based on business and process needs) Key Responsibilities: Process bank receipt allocations in SAP/ERP systems and perform other activities in accordance with established SOPs Manage customer account reconciliations, resolve customer queries, support helpdesk activities, and handle bad debt provisions, write-offs, dunning, FX revaluation, subledger (SL) close, and GL-to-SL reconciliations. Etc., Monitor, investigate, and reconcile unallocated customer receipts. Clearing the open items by coordination with customers and with Country teams Perform bank clearing activities related to receipt allocations. Assisting Customers towards month close activities related to accounts receivable process. Prepare reconciliation of AR – General Ledger account to Customer subledger. Understanding and taking actions for Debit / Credit notes issued in AR. Keep track on invoices that are outstanding, follow up for unremitted invoices. Working on SAP screens fluently and understands applications that the process uses. Meet productivity targets, and key performance indicators (KPIs). Build and maintain strong relationships with customers and internal stakeholders to resolve issues efficiently. Conduct process refresher training sessions and assist in maintaining process documentation and SOPs. Support Team Leaders in preparing daily, monthly, and governance reports. To follow compliance with financial policies and procedures of AR. To reconcile Customer ledgers and provide Balance confirmations to customers. Perform and document internal control activities to maintain process quality and audit readiness. Generate statements and reports detailing accounts receivable status and other reporting. Perform month close related activities in respect to Accounts receivable if any as per the process. Prepare and track customer aging reports and analyze overdue balances. Any other task as assigned by the Team Leader. Experience: Minimum 2 years of experience in accounting or finance operations, preferably within Accounts Receivable in a Shared Services or Global Business Services environment. Skills: High attention to Detail and Problem solving skills Effective verbal and written communication skills, including professional email correspondence with international customers and stakeholders. Managerial Requirements (if applicable): Certifications (if applicable): Key Competencies: Strong understanding of accounting Principles and end to end Accounts receivable process. Customer-focused approach with good stakeholder management skills. Ability to identify process improvement opportunities and drive operational efficiency. Education Bachelor’s degree in Commerce, Accounting, Finance. MBA (Finance) or equivalent postgraduate qualification is preferred. Strong working knowledge of MS Office applications, particularly Excel and Outlook. Experience with SAP and other ERP platforms is desirable. Working Conditions: Travel Requirements: Minimal, As per Business requirements.