Analyst-Benefits, Remote Role

Find your calling at Mercy! Provides benefits administration and operational support services to caregivers with a high level of effectiveness, accuracy, and customer service. Investigates and resolves routine benefit related issues, supports auditing and reporting activities, and assists with the administration of benefit plans and programs. Works independently with limited supervision while ensuring organizational values are reflected in all interactions and processes. Performs duties and responsibilities consistent with organizational mission, values, and service standards. Position Details: Qualifications: Education & Experience • Associate's Degree/Bachelor's Degree preferred in Human Resources, Business Administration, Healthcare Administration, or related field. • 1- 3 years of related experience in customer service, benefits, or HR operations. Knowledge, Skills & Abilities • Knowledge of employee benefits administration and associated processes. • Strong analytical and problem-solving skills. • Ability to investigate issues and identify process improvements. • Experience utilizing HRIS systems; Workday experience preferred. • Proficiency in Microsoft Excel, Word, and Outlook. • Strong written and verbal communication skills. • Ability to manage multiple priorities and deadlines. • Ability to maintain confidentiality and exercise sound judgment. • Effective collaboration and customer service skills. Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.