Analyst, Invoicing and Collection Operations

Employment Type: Fixed Term Contract Contract Duration: 6 months Why you will love working here At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive. • Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives. • With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry. • Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies. • We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you. • We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off! About the team you are joining You will report to the Head, Invoicing and Collection Operations and will be responsible for supporting and assisting operations around billing and collecting revenues from IFS customers, so that the accuracy, timeliness, and reporting around the activity are complete and robust. What your day would be like Perform the monthly Invoicing activity for the non-ISS segment of P&S-IFS business units which are under the team’s scope and process any ad-hoc invoicing requests received which do not fit within the monthly process. Ensure that billing contact data for P&S-IFS customers is up to date, and undertake whichever efforts are necessary to capture changes in customer information. Prepare, and eventually run, campaigns to contact companies about billing events, or debt collection. Provide escalation support to Customer Service and other departments in regards to invoicing and collection (i.e.: process credit notes, update if necessary billing related information, or liaise with the IT departments to have it done, provide customer balances). Help with the analysis on ISS prices and revenues; Prepare data and obtain details based on billing activity and report to that end. Participate and collaborate in projects to drive enhancement in the invoicing, collection and reporting processes. Produce invoicing operational reports based mainly in revenue, participation, suppliers and Data Processing Centre (DPC) information amongst other responsibilities. Assist in any other activity conducive to ensuring the quality of invoicing, readiness of customer and product data, and quality in the invoicing process. We would love to hear from you if - University degree, in business administration, Finance or a related field; - Work experience in the invoicing or collection or finance department of a company or deploying invoice solutions from a consultant firm would be an advantage; - Good interpersonal and communication skills with a strong sense of Customer Service ethics according to IATA's corporate philosophy; - Team spirit; being able to develop good bonds and trusting working relationships with other areas so as to use unit's input for the billing process and be able to process it and provide internal customer satisfaction and regular reports/updates. - Ability to cope with deadlines; - Thorough and systematic approach to work. - Good PC skills, particularly in MS Office. - Understanding of Relational Database Systems, familiarity with IATA systems would be an asset Travel Required: N Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/ . We are looking forward to hearing from you!